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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2862
Experience:  worked as a Tech support Associate for Apple products
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My iphone 4 was fine a minute ago, it has been charged today,

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My iphone 4 was fine a minute ago, it has been charged today, but when i just checked it the screen was completely black & nothing seems to respond. not even power off & no change after plugging in charger. It is a recently replaced new iphone4 as I brokethe glass on my previous one. SR uk

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Ipod Specialist :

The iphone screen is entirely black, is that correct?

Ipod Specialist :

May be the phone is frozen or is void of charge. A reset could resolve this issue. Let's connect the phone to the computer. Then press and hold the power button and the home button (button below the screen) together for 10-15 sec

Ipod Specialist :

Did that work?

Customer:

ok thanks that seems to have done it!

Ipod Specialist :

great to know that...:)

Customer:

thanks a lot

Ipod Specialist :

no problem...you have a great day..:-D

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