Greetings,Welcome to Just Answer.My name is XXXXX XXXXX I will be the expert working with you today to help resolve your problem. Which program do you use to access your email (Outlook, Entourage, Internet Explorer, Firefox, etc)?
I access my hotmail via the internet directly and not via Outlook etc
Thank you for the update.
Please, do not forget to click the Accept button if you found my answer helpful.I am assuming that you use Safari for accessing your e-mails.- Open Safari - In the top menu bar, click Safari - Click EMPTY CACHE- Click the Empty button- In the top menu bar, click Safari again- Click Reset Safari- ResetVerify now that you can send attachments.After you click the Accept button and click Ok now, you can always continue communication with me if you have problems by logging into this site and pulling up this chat history. Thank you, - Jason
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Hi Jason, I've just done this and still not allowing me to send attachments.
May I please, remote into your Mac so that I can help you resolve this problem?
Yes How is this done
Please, click the following link and allow the remote app to run:http://18.104.22.168:8040/guest.aspx?Session=8f4e6a4f-0420-4e8b-8bc6-5d075326e6c5&SUPPORT=OSX
i keep getting a message saying that I am unable to launch application
Ok, it appears that we will have to do this the old-fashioned way.
What kind of attachments are you trying to send?
I have tried word, excel and PDF files without any luck
Do you have another Internet browser that you can use? (Firefox, Interenet Explorer, Opera, or something of the like?)
I have two computers in my home and both are Mac's. I have opened my Hotmail and sent attachments form the other computer and all was good. Apart from this I don't have anything else to use. I hope that this answers your question?
That makes me believe that it is a problem with the Internet browser.
Please, try sending attachments in a different browser.
Are you doing that now?
no, still will not allow me to attach documents
Which browser did you use?
Excuse my ignorance but I don't know what a browser is? I just opened another window and opened Hotmail again and it still didn't work
Your browser is the program you use to access the Internet.
As of right now, you are using "Safari", correct?
I asked you earlier to use a different browser; not just open a new window in this browser.
Yes I am using Safari, please advise how can use a different browser?
Yes I am using Safari.
I am assuming that you do not have Firefox installed.
Please, click the following link: http://download.mozilla.org/?product=firefox-3.6.19&os=osx&lang=en-US
Download, save, and install that DMG file you are presented with.
Once that is installed, you can run Firefox the browser and access your email that way.
Yep just tried this and the exactly the same problem, still unable to attach documents
Are you using the Firefox program to open the page?
yes I used the Firefox program to open Hotmail and then tried to attach files and the same thing happened, I was returned to the original hotmail message page and the attachment banner or logo disappears as it does with Safari
Do you want to try the remote session once more?
Please, click the following link and allow all to run: http://22.214.171.124:8040/guest.aspx?Session=9d938bb2-2b4d-45da-8d07-2bc4b4994441&SUPPORT=OSX
Still unable to launch
When was the last time you were able to send attachments?
Before I downloaded OS X Lion just a few days ago
That is the first I heard about that update.
Do you have Time Machine setup?
no I use an external hard drive called Lacie that I back up about once a month
I am having to go now and will not be at this computer until 16 August. Can I leave it with you to see if you can come up with a solution for me. Am I able to hook back in at a later date?
Yes, we can surely do that.
After you click the Accept button and click Ok now, you can always continue communication with me if you have problems by logging into this site and pulling up this chat history.