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Are you on yuor Mac now?
yes my wife has it open. i am typing on another computer
So, your WiFi network is working but the Mac will not connect?
my pc is working fine
And you've lost your WiFi network password?
it works on my computer but not the mac
Ok, so you do know the password XXXXX it works on other devices?
not sure as I never rekeyed the password XXXXX my computer and my wife tried to change it yesterday as she was connecting a printer that asks for the WEPkey and she could not figure it out....so she changed it all....going to Airport Utilities and edited the passwords. She thought she knew what the password XXXXX but it never worked again.
Thank you for the clarification. What make/model is your router?
airport extreme versions 5.5.3
dual band 802.11 wi-fi
Great, thank you. Can you connect the Mac to the Airport Extreme (AE) with an Ethernet cable please.
going to look for one
It's much easier if you have one, then you can remain on-line while I assist you.
is it needed for her computer or mine?
Connect to the Mac or the computer that is currently off-line
ok still looking for it
unable to find it
Ok, you'll need to reset the AE. Here's a link with step by step instructions on how to setup the AE - http://tinyurl.com/6kcfefn
Print the instructions out and then setup your AE. Bookmark this page so you can return if you have further Questions. I will reply.
Did you understand those instructions?
i just cut/paste the address and it does not go anywhere
the tiny url link?
correct. i tried google and bing searches
you can just click on it and it will direct you to the website
ok i got it
To reset the AE, hold the reset button for 15 seconds (Do not unplug from power)
ok will start the process now
Ok, I'll be here.
do we need the ethernet cable. if so we have to go buy one....
no you should not
after downloading the sofware, the base station options is blank/grey
nothing to click
Is this a PC?
no it is a mac
with snow leopard
What software were you referring to?
i am typing now from a pc but my wife has the mac
you should be working on the Mac for this process
Did you reboot the AE?
she is working as I chat with you
There should be no software to install
how to do that...re-install or something else?
we are following the instructions on the link:
Next install the Airport software from the included CD. After installation, launch the Airport Utility application. This is located in the Utilities folder in the Applications folder on a computer using Mac OS X, and in Start > All Programs > AirPort on a computer using Windows.
You already have that on the MAc, disregard
ok but the next step is not possible...base station gives not options to click----nothing works
Did you reset it?
what does reset mean? where do we do it
On the back of the AE. Press and hold the reset button for 15 seconds
After it resets, close the Airport Utility and Reopen. You should be able to connect wirelessly to the AE with the Mac now and setup the AE.
ok done. success thank you
the 15 sec works and not the 5 sec as recommended in the guide
It's all working?
Fine business! Thank you!
where do you get the WEP key?
that our printer asks for?
the WEP key is your password/passphrase
is the wireless or computer password?
WEP key would be your Wireless Network password/phrase
ok got it. thanks