How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Networking101 Your Own Question

Networking101
Networking101, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 484
Experience:  A+, Security+, Network+, 20+ years in IT with Macs/PC's
Type Your Mac Question Here...
Networking101 is online now
A new question is answered every 9 seconds

i have a hand me down ibook g4 that is locked how do i unlock

Customer Question

i have a hand me down ibook g4 that is locked how do i unlock it so that i can use it??
Submitted: 2 years ago.
Category: Mac
Expert:  Networking101 replied 2 years ago.

Networking101 :

Hi and thanks for your question! Well, if it is locked down at the startup, without knowing the password XXXXX only way to get my it is resetting the password XXXXX the Operating System CD. Did they happen to give that to you??

Customer:

no not at all

Networking101 :

If they did, it a pretty simple procedure...

Use the Operating System Installer disc (of the same version),
Start up the computer,
nsert the disc
Restart.
As soon as you hear the bong sound, hold down C.
Once the Installer starts, select the menubar and a menu will give you access to reset the password

Customer:

they give me the dics

Networking101 :

OK without the discs the only thing we can do is to purchase a copy of Mac OS X and install that...this will bypass the password...if it happens to be the same version, you can reset the password XXXXX losing any information on the computer...

Customer:

where can i purchase this

Networking101 :

you can pick it up at Best Buy, or any computer electronics store...you can usually get your hands on it at Staples or Office Max also...I've even seen it in some of the larger Wal-marts...

Customer:

online they gave me a list of instructions to unlock it without a dics theres nothing like that we can do

Networking101 :

just look for a white box that has a big grey "X" on it...(it'll say Mac OS X)

Networking101 :

what have you already tried?

Customer:

they said to press the command and s button while booting up computer and wait for a black screen with white writting then to hit "-uw/" but the black screen with white text never came up there was other steps after that but i couldnt get pass the first one to try the others

Networking101 :

What you can try (some OS's lock you out of this now so again it depends on what version is running)

Reboot your Mac

• Next hold Apple Command key + S key (Single User mode) down after you hear the Apple chime.

• When you see the text prompt, type in the following terminal commands to create a brand new Admin account (hitting Return after each line):

mount -uw /

rm /var/db/.AppleSetupDone

shutdown -h now

After rebooting you should have a brand new Administrator account.

** When you login , it will be the new administrative account.

Networking101 :

heh heh..we are on the same wavelength..yeah, some version will not allow you to enter "terminal" mode...

Networking101 :

it only gives you a second ot two to do it, so make sure you hear the "chime" before hitting the Apple Command and the S key...

Customer:

k ima try

Networking101 :

OK!

Customer:

i tried three times and every time just brings me to the login page nothing else

Networking101 :

OK, it may be a version prior to OS X that allows for Terminal mode...it doesnt work on all machines, so it's not something you are doing wrong, just the machine wont accept it.....to make absolutely sure you can try and restart it and hold down the Apple Command key and keep pressing the "S" key every second or so...if you still end up at the login screen, then terminal mode is locked out also and you will ahve to resort to getting the install disc...

Customer:

k ima try again

Networking101 :

(fingers crossed!)

Customer:

still wait for the chime

Networking101 :

na, try it the whole time to be sure...

Customer:

kk

Customer:

nope not workin

Networking101 :

:(

Networking101 :

looks like the CD is our only solution then...

Customer:

yea thanks so much for your time have a great day

Networking101, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 484
Experience: A+, Security+, Network+, 20+ years in IT with Macs/PC's
Networking101 and 6 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified