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What error message are you receiving?
Hello. What error message are you receiving?
Reply back when you can.
This is the small, square, black AppleTV?
How is it connected (wired) to your other home entertainment components?
So you are expecting sound and video from the HDMI cable and will be using the TV internal speakers?
Sorry for the simple questions but I need to make sure we're on the same page since I can't view your setup.
Sounds like you've gotten some video, did you hear any sound while it was working?
Sounds like you did everything correct.
Are you using WiFi or Ethernet to connect to your router?
How far is the AppleTV from your WiFi router?
You don't per change have a long Ethernet cable?
That could be part of the issue. Is the router running on "N" with WPA encryption?
Let's try to reset the AppleTV first. Press and hold the Menu and Down buttons on the remote control for six seconds, releasing the buttons when you see the LED light on the Apple TV flash rapidly. This may work even though the Apple TV is otherwise oblivious to remote input. If not, you can reset the Apple TV by unplugging it for 30 seconds.
And there was sound before?
Can you try to play a song again from your Libaray?
Ok, you may need the latest Software Update. Navigate to here - (Menu>Settings>General>Update Software)
Try resetting the AppleTV as I mentioned previously.
Press and hold the Menu and Down buttons on the remote control for six seconds, releasing the buttons when you see the LED light on the Apple TV flash rapidly. This may work even though the Apple TV is otherwise oblivious to remote input. If not, you can reset the Apple TV by unplugging it for 30 seconds.
You'll have to enter the WiFi credentials again. You should have the start-up sound and video when it boots back up.
What make model is your TV?
Can you plug the HDMI cable into another HDMI input on your TV?
Ok, try that.
You may need to fiddle with a setting or two on the TV
Unplug the AppleTV again for 30 seconds.
Very strange. Do you have another Apple Remote?
That will work.
Do you want to try a Restore?
It's either that or return it for a replacement.
FYI - You'll need a Micro USB cable.
Yes, have to connect to iTunes on your Mac.
Did you try to get up close with the remote?
To do the Restore, you need a Micro USB cable to connect the AppleTV to the Mac. Then you use the iTunes interface to command the firmware restore.
You're dean in the water if the remote won't operate.
The Restore could be a moot point if the hardware is faulty.
Do you see Video now ie - The AppleTV Menu?
Sounds like Video is working now and the signal issue is/was between your TV and the AppleTV. Networking may be ok. But, you're not able to use the Remote which is vital for operation of the AppleTV.
Try this one last thing.
All the cables to the AppleTV for 30 seconds and turn off the TV. Turn the TV back on the plug the HDMI cable back into the TV and then plug the power cable into the AppleTV.
Sorry for the poor typing.
I hope that wasn't confusing.
You had video before?
Sounds like the AppleTV is the culprit.
They're pretty much plug and play. All your other components are working.
Fine business. Sorry you're having so much trouble. If you want to keep this open, I'll be happy to further assist you if needed.