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Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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my mouse wont drag or drop anything. been happening a WHILE.

Customer Question

my mouse won't drag or drop anything. been happening a WHILE. >2yrs.
Submitted: 5 years ago.
Category: Mac
Expert:  Jason Jones replied 5 years ago.

Mac Extraordinaire :

Greetings,

Please, let me know when you are ready to continue.

I will be standing by.

JACUSTOMER-24qtc36f- :

go!

Mac Extraordinaire :

Ok great

Mac Extraordinaire :

Is this a wireless mouse?

JACUSTOMER-24qtc36f- :

no

Mac Extraordinaire :

Ok

Mac Extraordinaire :

May I remote into your Mac and resolve this issue for you?

JACUSTOMER-24qtc36f- :

yes

Mac Extraordinaire :

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/guest.aspx?Session=24a9c607-e334-4d49-bca4-ac2aaf933818&SUPPORT=OSX

JACUSTOMER-24qtc36f- :

ok in progress

Mac Extraordinaire :

Thank you

JACUSTOMER-24qtc36f- :

just started running

Mac Extraordinaire :

Thank you

JACUSTOMER-24qtc36f- :

still on joining screen

Mac Extraordinaire :

ok

Mac Extraordinaire :

Lets end that.

JACUSTOMER-24qtc36f- :

how

Mac Extraordinaire :

Just let it be.

JACUSTOMER-24qtc36f- :

ok

Mac Extraordinaire :

- Click the Apple icon on the top left of your screen
- Click System Preferences
- Double click the Mouse/touchpad icon

Mac Extraordinaire :

What are the values of each setting on that page?

JACUSTOMER-24qtc36f- :

its going now

JACUSTOMER-24qtc36f- :

you should have ctrl captain.

Mac Extraordinaire :

I ended two minutes ago.

Mac Extraordinaire :

One moment, while I restart it.

JACUSTOMER-24qtc36f- :

was i wrong?

JACUSTOMER-24qtc36f- :

hello

JACUSTOMER-24qtc36f- :

r u there?

Mac Extraordinaire :

One moment, please.

JACUSTOMER-24qtc36f- :

ok

JACUSTOMER-24qtc36f- :

i checked that other request of yours I don't have a mouse option in preferences

Mac Extraordinaire :

Do you have trackpad option?

JACUSTOMER-24qtc36f- :

no

Mac Extraordinaire :

ok

Mac Extraordinaire :

Very curious

Mac Extraordinaire :

WHich options do you have?

JACUSTOMER-24qtc36f- :

under which of the 4 headings

JACUSTOMER-24qtc36f- :

awake

Mac Extraordinaire :

Hardware.

JACUSTOMER-24qtc36f- :

bluetooth ,cddvd, displays, energy, print fax, sound

JACUSTOMER-24qtc36f- :

still there

Mac Extraordinaire :

yes

Mac Extraordinaire :

so you are missing the two icons?

JACUSTOMER-24qtc36f- :

i guess so

JACUSTOMER-24qtc36f- :

don't know what they are

Mac Extraordinaire :

Ok

Mac Extraordinaire :

They should be between displays & energy

Mac Extraordinaire :

Do you want to remote again?

JACUSTOMER-24qtc36f- :

yes try

JACUSTOMER-24qtc36f- :

nope not there

JACUSTOMER-24qtc36f- :

on our way

Mac Extraordinaire :

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck // Peace.

JACUSTOMER-24qtc36f- :

who will fix my program?

JACUSTOMER-24qtc36f- :

who the f**k is there to help me

JACUSTOMER-24qtc36f- :

where'd you go