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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8869
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am unable to view a PDF file downloaded on Safari. The document

Customer Question

I am unable to view a PDF file downloaded on Safari. The document is black. I can however view the PDF on Firefox.
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Go to Safari reset Safari. Let me know.
Customer: replied 5 years ago.
It does not correct the problem. I have reset Safari a number of times in the past as I said in my first request. What else can I do?
Expert:  Mike replied 5 years ago.
Right sorry missed that.

First let‘s check some things:

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

Click on any blank spot on the desktop, then hold Command (the key just to the left of the Spacebar) and Shift keys and hit the letter U, this will open the Utilities folder inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the right. If that is OK and only if that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Customer: replied 5 years ago.
My Mac is Version 10.6.8
Processor - 2.4 GHz Core 2 Duo
Memory 2 GB 667 MHz DDR2 SDRAM

I went through the process you described but it did not change the problem. It is especially strange to me that I can successfully open PDF files in Firefox and also those that come as attachments on MAIL. The problem is only within Safari.



Expert:  Mike replied 5 years ago.
Please go here and download and install the latest version of Acrobat“

http://get.adobe.com/reader/
Customer: replied 5 years ago.
I installed the Adobe Reader 10.1. which I had before. Still no change. However, in Applications I also see two older versions of Adobe Reader. Should I delete them?
Expert:  Mike replied 5 years ago.
Yes!! Do you have any plugins in Safari?
Customer: replied 5 years ago.
How do I find "plugins"?
Expert:  Mike replied 5 years ago.
Go to Safari / Preferecnes / Extensions.
Customer: replied 5 years ago.
Extensions are blank.
Expert:  Mike replied 5 years ago.
Go to HD/Library/Internet Plug-Ins/ delete the file PDF Browser Plug-in then restart and try it again.
Customer: replied 5 years ago.
There is no PDF Browser Plug-in in the file. Internet Plug-ins is blank.
Expert:  Mike replied 5 years ago.
OK go to Utilities and open Terminal copy and paste this then hit return:

defaults write com.apple.Safari WebKitOmitPDFSupport -boolean-neg
Customer: replied 5 years ago.
I must not have the right file. I see Terminal app. The paste would not work and there is no "return".
Expert:  Mike replied 5 years ago.
Did you open Terminal?
Customer: replied 5 years ago.
yes
Expert:  Mike replied 5 years ago.
And you can’t paste that after the $, then hit Return key
Customer: replied 5 years ago.
It did paste and I hit the return on my keyboard. There is no return option on the file.
Customer: replied 5 years ago.
There is no $ sign.
Expert:  Mike replied 5 years ago.
Your Terminal window should look like this:

graphic

What do you see?
Customer: replied 5 years ago.
Last login: Sun Jul 3 11:49:53 on ttys000
[c-71-200-225-21:~] helenblatt% defaults write com.apple.Safari WebKitOmitPDFSupport -boolean-neg
[c-71-200-225-21:~] helenblatt%
[c-71-200-225-21:~] helenblatt%
[c-71-200-225-21:~] helenblatt% defaults write com.apple.Safari WebKitOmitPDFSupport -boolean-neg
[c-71-200-225-21:~] helenblatt%
Expert:  Mike replied 5 years ago.
OK so you only need to do it once. Try Safari after restart
Customer: replied 5 years ago.
Still no success. Could it be a worm?
Expert:  Mike replied 5 years ago.
Unlikely since there are none for Mac. What version of Safari?
Customer: replied 5 years ago.
5.0.5
Expert:  Mike replied 5 years ago.
OK go to HD/Users/yourusername/Library/Internet Plug-Ins/ delete the file PDF Browser Plug-in if it is there then restart and try it again.
Mike and other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Where do I find Users?
Expert:  Mike replied 5 years ago.
Macintosh HD/Users
Customer: replied 5 years ago.
I have to leave now. Will try again tomorrow. Please stay on my problem.

Thank you.
Expert:  Mike replied 5 years ago.
ok

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