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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10583
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Unable to start up Mac . The apple emblem is there but it continues

Customer Question

Unable to start up Mac . The apple emblem is there but it continues on a loop....inverted the Mac OS X discl but nothing happens what to do?
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name isXXXXX hope i can help you.

We can try some troubleshooting steps and see that works or not..


Reset PRAM and NVRAM (Solution 1)
  1. Shut down your Mac
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
  5. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  6. Release the keys.


Restart in Safe mode
(Solution 2)
Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key. Release the Shift key when you see the gray Apple and progress indicator. Let the Mac boot up...


Run Disk Utility in Single User Mode(Solution 3)
Turn your Mac off. Turn it back on and this time hold down the Command (Apple) key and the S keys at the same time. Then type the following command...

/sbin/fsck -fy (note the space between fsck and -fy)

If you can't run /sbin/fsck - fy then type only fsk - fy

Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type reboot and hit return. Let the Mac boot up. (Disk Utility will fix all system errors, bad preferences files etc)

Let me know if that didn't worked...Only click Accept after it worked.

Best Regards,
Ashik
Ashik and 6 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Tried the above suggestions but no results, what next
Expert:  Ashik replied 5 years ago.
Insert the Mac OS X installation disc 1, restart your Mac and immediately hold down the C key on your Keyboard. Keep the key held down until your Mac boots into the disc. Let me know once you did that...
Customer: replied 5 years ago.
I have tried all 3 suggestions send but nothing...
Expert:  Ashik replied 5 years ago.
Did you get my last message. If not, here it is :

Insert the Mac OS X installation disc 1, restart your Mac and immediately hold down the C key on your Keyboard. Keep the key held down until your Mac boots into the disc. Let me know once you did that...
Customer: replied 5 years ago.
Ok I'm there.... Picture of Mac OS X first line "use English for the main ..."
Expert:  Ashik replied 5 years ago.
Select your Language and click Next. Forgot to ask..What version of Mac OS X is this ?
Customer: replied 5 years ago.
1.0
Expert:  Ashik replied 5 years ago.
I need the correct version number, it should like Mac OS X 10.4, Mac OS X 10.5, 10.6 etc
Customer: replied 5 years ago.
1.0.4 (118)
Expert:  Ashik replied 5 years ago.
No, not that. It should like
Mac OS X 10.4 or Mac OS X 10.5 or Mac OS X 10.6

Check the label of the disc you have...
Customer: replied 5 years ago.
10.5.4
Expert:  Ashik replied 5 years ago.
Okay...You can do a Archive and Install. Archive and Install will not remove any of your files,applications, settings etc. It just replaces the system files with new one.

Archive and Install : Read Instrcutions (click here)

Let me know if that didn't worked..No need to Accept the answer again.

Best Regards,
Ashik

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