Greetings,Please, let me know when you are ready to continue.I will be standing by.
Can you please, elaborate a little on what your question is concerning?How are you trying to access your playlist?
I can't get into my itunes playlist or the store; also, I had it on my desk but have been unable to open it
Ok, thank you for that update.
May I remote into your computer so that I can see your problem and better understand?
are you there?
Are you ready for the remote session to begin?
Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/guest.aspx?Session=bc61d648-0230-440c-83f1-4edbbfcfe7f8&SUPPORT=OSX
Thank you for your time today.