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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 15426
Experience:  Several years of supporting Mac systems.
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I need help with accessing my itunes playlist

Customer Question

I need help with accessing my itunes playlist
Submitted: 5 years ago.
Category: Mac
Expert:  Jason Jones replied 5 years ago.

Mac Extraordinaire :

Greetings,

Please, let me know when you are ready to continue.

I will be standing by.

Mac Extraordinaire :

hello

Mac Extraordinaire :

Can you please, elaborate a little on what your question is concerning?

How are you trying to access your playlist?

JACUSTOMER-yslgbt3x- :

I can't get into my itunes playlist or the store; also, I had it on my desk but have been unable to open it

Mac Extraordinaire :

Ok, thank you for that update.

Mac Extraordinaire :

May I remote into your computer so that I can see your problem and better understand?

JACUSTOMER-yslgbt3x- :

yes

JACUSTOMER-yslgbt3x- :

are you there?

Mac Extraordinaire :

Yes

Mac Extraordinaire :

Are you ready for the remote session to begin?

JACUSTOMER-yslgbt3x- :

yes

Mac Extraordinaire :

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/guest.aspx?Session=bc61d648-0230-440c-83f1-4edbbfcfe7f8&SUPPORT=OSX

Mac Extraordinaire :

Thank you for your time today.

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