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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9926
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My I4 phone keeps cutting out when I am talking

Customer Question

My I4 phone keeps cutting out when I am talking
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name is Ashik. I hope i can help you.

We can do a hardware reset and see if that works or not. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds. iPhone will automatically restarts and return to normal. If it not restarts after holding the button for 10 seconds, hold down the Sleep/Wake button and the Home button untill it get turns off and restart itself.

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Let me know if that didn't worked...Only click Accept after it worked.

Best Regards,
Ashik
Customer: replied 5 years ago.

The phone just shut down after about 8 seconds and I had to restart it myself.I won`t know if it has worked till I use it today.

 

Expert:  Ashik replied 5 years ago.
Okay...let me know if that doesn't worked.
Customer: replied 5 years ago.

I ended up contacting Apple and had to take the phone to the Apple shop in Perth.It was a problem inside the phone and the replaced it with a new one.There and then,I was only in the shop about 5 minutes.Problem solved!!

 

Expert:  Ashik replied 5 years ago.
Glad you solved the problem..
Customer: replied 5 years ago.
Thanks for trying!!Apple service was awesome!!
Expert:  Ashik replied 5 years ago.
You're welcome !