How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9765
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have forgotten the password XXXXX my MacBook Pro so I cannot

Resolved Question:

I have forgotten the password XXXXX my MacBook Pro so I cannot begin to use my new Canon printer or program any Apple Upgrades. What can I do?
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name isXXXXX hope i can help you.

Do you have the Mac OS X installation discs ?
Customer: replied 5 years ago.
Yes, just found them. I have OS X10 and the Applications Install DVD disc though I may have upgraded online before I forgot the password. My MacBook Pro is 2 years old. ....I am a technical dunce.
Expert:  Ashik replied 5 years ago.
You can reset the Administrator password XXXXX the Mac OS X installation discs

  • Insert the Mac OS X Installation disc 1 to your Mac.
  • Turn off your Mac
  • Turn it back on and immediately hold down the C key on your Keyboard.
  • This should boot your Mac directly into Mac OS X installation screen
  • Choose your Language and click Next button.
  • Choose Reset Password from the Utilities menu
  • Select your Mac OS X hard disk volume.Select the user name of your original administrator account
  • Enter a new password XXXXX Click Save.
  • Restart your Mac
  • Try that password...

Let me know if that didn't worked...Only click Accept after it worked.

Best Regards,
Customer: replied 5 years ago.
Hello Ashik

I was unable to get into Reset Password XXXXX I have indeed previously installed an updated OS.

"You cannot install Mac OS X on this volume without changing your installation settings. Click options to change settings. You cannot upgrade this version of Mac OS X because a newer version is installed."

I clicked 'Options' and did not know what to do ..... if I "archive & install' I will preserve existing users and Network settings, skipping Set Up Assistant. I presume this means that the existing password (which I've forgotten) would still be in operation. So I'm back to square one!

I do not have my files backed up and I do not want to lose everything on my Mac which I fear might happen if I chose the option of erasing the existing OS BUT since I've got an upgraded OS system
maybe it wouldn't allow this anyway.

What to do......

Best wishes - Sal
Expert:  Ashik replied 5 years ago.
Sal, after booting into the disc, just select your Langugae and click Next. Then don't click Next or Continue. You don't have to install Mac OS X. Click on Utilities menu in the top bar and select Reset Password XXXXX the menu. Does that worked ?
Ashik and 4 other Mac Specialists are ready to help you

Related Mac Questions