How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6705
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

My Entourage account is frozen...when I start up my computer,

Resolved Question:

My Entourage account is frozen...when I start up my computer, it is the first thing to open but the little rainbow circle just keeps going around and around on it... Do I have a virus? What should I do?
Submitted: 3 years ago.
Category: Mac
Expert:  Ashik replied 3 years ago.
Hi My name isXXXXX hope i can help you.

Not a Virus, probably your Entourage Database is corrupted. You can rebuild your Entourage Database.

To XXXXX Database,Quit all applications like Office applications, iPhoto, iTunes etc. Then hold down the Option key and launch the Entourage application. In a few seconds, you'll be greeted with the Entourage Database Utility. Select Rebuild and rebuild the database..

Let me know if that didn't worked...Only click Accept after it worked.

Best Regards,
Ashik
Customer: replied 3 years ago.
I quit Safari...the other applications, other than Entourage, are not in use (the icons are showing at the bottom of my screen, of course. Do I have to go to each opening icon, click on it and quit them before holding down the Option key?
Expert:  Ashik replied 3 years ago.
No, make sure you Closed Entourage.
Customer: replied 3 years ago.
I can't close Entourage. The little rainbow wheel constantly spins on the page and on the upper border which shows the apple, Entourage, file, edit, etc.
Expert:  Ashik replied 3 years ago.
Force Quit it. Press Command + Option + Esc to select Entourage from Force Quit window and click Force Quit.
Customer: replied 3 years ago.
Hi Ashik!

I Force Quit Entourage and its icon is gone from the selection palette at the bottom of my screen. When I hold down the Option key nothing happens. Next suggestion?

Expert:  Ashik replied 3 years ago.
Hold down Option key and open Entourage. You can find the Entourage application from Applications > Microsoft Office folder. Let me know if that didn't worked...
Customer: replied 3 years ago.
This is what I have done:

I quit the Safari application (all other applications are closed) and then held down the Option key. Nothing happens...the screen has the icons at the bottom to open the various applications (Finder, Dashboard, MacMail, etc), the screen at the top has the Apple logo, File, Edit, etc. and then I have a few things on my desktop. I'm assuming that those are all supposed to be on the computer screen. So...then when I hold down the Option key, nothing happens. Is there something else I should be doing?
Expert:  Ashik replied 3 years ago.
Please read my answer carefully. Hold down Option key and open Entourage...Let me know once you did that.
Customer: replied 3 years ago.
I have held down the Option key and nothing on my screen shows me that I can open Entourage. There is no Entourage icon anywhere on the screen...

How can I open something that isn't there?
Expert:  Ashik replied 3 years ago.
First goto Applications folder, open Microsoft Office folder in there and you can see Entourage in there. Click and drag Microsoft Entourage to the dock (selection palette at the bottom of your screen). Then hold down Option key and open Entourage. You won't see anything when you hold down Option key until you open Entourage.
Customer: replied 3 years ago.
I've done all that you instructed me to do...

Force Quit Entourage
Went to Applications Folder
Opened Microsoft Office
Clicked and dragged Entourage to the dock
Held down Option key until Entourage opened
Entourage is still frozen...the little rainbow circle continues to run when what should be the cursor is on the Entourage page or on the upper part of the screen showing the Apple logo, etc.

Now what?
Expert:  Ashik replied 3 years ago.
Didn't Entourage gave you a option to rebuild database ?
Customer: replied 3 years ago.
Sorry, I forgot to add that. Yes, I rebuilt the database. That's why it took me so long to get back to you.

I also verified the database.
Expert:  Ashik replied 3 years ago.
Have you recently received or sent any emails with large attachments ?
Customer: replied 3 years ago.
Possibly, probably...friends often send me multiple pictures.....

The account froze on June 9th. I haven't been certain how to proceed and only today had the time to do something about it.
Expert:  Ashik replied 3 years ago.
May be that is causing the trouble. Hold down the Shift key on your Keyboard and open Entourage. This will open Entourage in Safe Mode. Then delete some messages that have large attachments from Outbox, Sent and Inbox folder. Let me know if that didn't worked...
Customer: replied 3 years ago.
Do I have to go through all of the steps again? Entourage is frozen, the rainbow circle is there in full force and even though I hold down the Shift key and Entourage is there on the screen I cannot do anything. I will happily delete ALL of my e-mails when I'm able!!!

What should I do to get to the Inbox, Outbox and Sent with Entourage frozen?
Expert:  Ashik replied 3 years ago.
Force Quit Entourage and open it again while holding down the Shift key. This will stop all process in Entourage and allow you to delete the messages.
Customer: replied 3 years ago.
Wow!!! Thanks so much...it seems to be back in order...Thank you, XXXXX XXXXX Ashik!
Expert:  Ashik replied 3 years ago.
We're not finished yet. Delete the Mails and restart your Entourage normally. Let me know how it goes..

Best Regards,
Ashik
Customer: replied 3 years ago.
It seems to be working just fine! I really can't thank you enough, Ashik!
Expert:  Ashik replied 3 years ago.
Great ! If you like my service, please click Accept and leave me a Positive Feedback.
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6705
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified