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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2836
Experience:  worked as a Tech support Associate for Apple products
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My ipad will not charge or sync with iTunes - how can I fix

Customer Question

My ipad will not charge or sync with iTunes - how can I fix it. Down to 1% battery now.
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.


I am Vinod. I will try my best to help you resolve this issue.

It looks like the ipad needs to be replaced. But just to make sure, first of all connect the ipad to the computer. Then try the reset by pressing and holding the sleep and home button together for 10-15 sec. If you get an apple logo, check whether it is charging.

If that does not work, try using different usb cables, if you have another one.

If this too does not help, then you need to take it to a nearby apple store or call apple care to set it up for service.

Hope this info helps. Let me know if you have any difficulty.

Thank You