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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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My gmail account got hacked. Everyone on my address book got

Resolved Question:

My gmail account got hacked. Everyone on my address book got virus and worm laden messages, and now I can't send emails without also sending the malicious code. I changed my password, but that didn't solve the problem. I'm a techno nerd, and I'm taking courses online, so I hate to wipe the drive. I tried to sign up for a new gmail account, but couldn't do that either. Help!
Submitted: 3 years ago.
Category: Mac
Expert:  Mac Tech replied 3 years ago.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

The Operating System in this Question is listed as Windows XP. I just want to make sure that this is a Mac Question. If so, please reply back with your Mac model and version of OS X please.
Customer: replied 3 years ago.
You're right, it's mac OSX, though I also use windows.
Expert:  Mac Tech replied 3 years ago.
Is this running Boot Camp or Parallels?

Mac model and version of OS X please.
Customer: replied 3 years ago.
MacBook osx version 10 5,8


Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 1 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version (system): 1.13f3
Serial Number (system): W87101HPWGL
Hardware UUID: 00000000-0000-1000-8000-0017F2D48351
Sudden Motion Sensor:
State: Enabled
Expert:  Mac Tech replied 3 years ago.
Thank you for your reply.

Is your Mac running Boot Camp or Parallels?
Customer: replied 3 years ago.
No, never heard of either of them.
Expert:  Mac Tech replied 3 years ago.
Ok, so it sounds like you have a Mac and a Windows XP computer.

If you try to create a new Gmail account on the Mac what error/message do you receive?
Customer: replied 3 years ago.
You already have an account
Expert:  Mac Tech replied 3 years ago.
I'm going to assume your are using Safari-

First reset Safari: Click on this link and follow the instructions: http://tinyurl.com/3o5b4lt

Second create new Gmail account:

Sign out of your existing (primary) acct. If you have it set to automatically fill-in your sign-in info, delete it in those boxes so they are blank.

 

Below the sign-in box there is a link to create an acct. click on it.

 

This will open a page to open a new gmail acct. as if you didn't already have one.

FIll it out. Where it asks for "Recovery email", enter your existing (original & primary) gmail email address.

Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience: 7 + Years Supporting Apple Products
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