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Mr. Clark
Mr. Clark, Mac Genius
Category: Mac
Satisfied Customers: 3214
Experience:  Mac/iOS Repair Business Owner & CIS Degree
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I have a solid black line across my iPad screen. It goes acr

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I have a solid black line across my iPad screen. It goes across the short way. What can I try? It still allows me to touch there and type if a letter may be under it. The line is about an inch and a half thick.
Submitted: 5 years ago.
Category: Mac
Expert:  Mr. Clark replied 5 years ago.
Hello. Welcome to JustAnswer, a paid global support site.

#1 - What is the serial number on the device? (Settings -> General -> About -> Serial Number)

#2 - Have you dropped the iPad and/or exposed it to water?
Customer: replied 5 years ago.
Serial number is XXXXX No I did not drop it or expose it to water. I set it down and when I picked it back up it was like this.
Expert:  Mr. Clark replied 5 years ago.
Okay, based on the Apple Warranty system (http://selfsolve.apple.com/agreementWarrantyDynamic.do?sn=GB0220UMZ39) your device is out of warranty.

You have a LCD defect. This may have been something you did (usually by dropping it) or it may have just been a hardware defect that just "happened".

Either way, you will need to replace your LCD.

I would advise you to take it to your nearest Apple Store Genius Bar (http://www.apple.com/retail/geniusbar). Since it is out of warranty, they will likely charge you a fee (usually between $99-299) to repair the device.

The other option is to purchase an LCD yourself and have a (recommended) professional install it. http://cgi.ebay.com/NEW-LP097X02-9-7-LED-LCD-SCREEN-PANEL-APPLE-IPAD-/160571857847

There is no software fix or key sequence that can repair a hardware defect.

Let me know if you need further assistance.
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