I am Vinod. I will try my best to help you resolve this issue.
I think you are in the UK store. Have you recently synced the iphone with the computer? Also, are you having the US itunes store account?
I have never synced the iphone with a computer.
Sorry I dont know what you mean with 'US itunes store account'
I mean to ask whether you are using the US credit card?
May be you are in the UK store. let's check it out. Go to Settings > Store. Your apple id will be listed there. Let me know once you are there
ok just hang on a sec please someone has come into the office
no problem...take your time
ok i will do that now
ok do i sign in now?
yes. let's sign in
it wont accept the password X have always used
hang on the phone is ringing pls
may be you are typing something wrong. anyway let's reset the password XXXX http://iforgot.apple.com
ok what do i do now on the iphone?
are you chatting from the phone?
oh so I just need to get on the internet on the iphone
no i am chatting to you on my computer at work
ok hang on pls
if you are on the computer, just click on this link to change the password https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa
the computer says it cant display the page
just type this in the address bar
you know what I will just cancel this call - thanks anyway - its all too complicated at the moment.
i will sign off now but thank you anyway
it is very simple. I will walk you through the steps.
First of all, we need to change the itunes store password XXXXX the password XXX use does not work. For that, just go to http://iforgot.apple.com and change the password. Then on the iphone, go to settings > store and sign in to your account. Once you are signed in, click on your account name, then click on "view apple id". Now you will be taken to the account page where itunes store country will be listed. Change that to US, if it is already on UK