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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2862
Experience:  worked as a Tech support Associate for Apple products
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I have an iphone. I dont know how I did it but when I go to

Customer Question

I have an iphone. I dont know how I did it but when I go to itunes or apps store the currency shown is the UK pound sterling not U.S. dollar. How do I change it back
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Ipod Specialist :

I think you are in the UK store. Have you recently synced the iphone with the computer? Also, are you having the US itunes store account?

JACUSTOMER-ufs5hdhk- :

I have never synced the iphone with a computer.

JACUSTOMER-ufs5hdhk- :

Sorry I dont know what you mean with 'US itunes store account'

Ipod Specialist :

I mean to ask whether you are using the US credit card?

Ipod Specialist :

in itunes

JACUSTOMER-ufs5hdhk- :

yes

Ipod Specialist :

May be you are in the UK store. let's check it out. Go to Settings > Store. Your apple id will be listed there. Let me know once you are there

JACUSTOMER-ufs5hdhk- :

ok just hang on a sec please someone has come into the office

Ipod Specialist :

no problem...take your time

JACUSTOMER-ufs5hdhk- :

ok i will do that now

Ipod Specialist :

ok

JACUSTOMER-ufs5hdhk- :

ok do i sign in now?

Ipod Specialist :

yes. let's sign in

JACUSTOMER-ufs5hdhk- :

it wont accept the password i have always used

JACUSTOMER-ufs5hdhk- :

hang on the phone is ringing pls

Ipod Specialist :

may be you are typing something wrong. anyway let's reset the password from http://iforgot.apple.com

JACUSTOMER-ufs5hdhk- :

ok what do i do now on the iphone?

Ipod Specialist :

are you chatting from the phone?

JACUSTOMER-ufs5hdhk- :

oh so I just need to get on the internet on the iphone

Ipod Specialist :

exactly

JACUSTOMER-ufs5hdhk- :

no i am chatting to you on my computer at work

JACUSTOMER-ufs5hdhk- :

ok hang on pls

Ipod Specialist :

if you are on the computer, just click on this link to change the password https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa

JACUSTOMER-ufs5hdhk- :

the computer says it cant display the page

Ipod Specialist :

just type this in the address bar

Ipod Specialist :

http://iforgot.apple.com

JACUSTOMER-ufs5hdhk- :

you know what I will just cancel this call - thanks anyway - its all too complicated at the moment.

JACUSTOMER-ufs5hdhk- :

i will sign off now but thank you anyway

Ipod Specialist :

it is very simple. I will walk you through the steps.

Ipod Specialist :

First of all, we need to change the itunes store password since the password you use does not work. For that, just go to http://iforgot.apple.com
and change the password. Then on the iphone, go to settings > store and sign in to your account. Once you are signed in, click on your account name, then click on "view apple id". Now you will be taken to the account page where itunes store country will be listed. Change that to US, if it is already on UK

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