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John D
John D, BS Degree in Engineering
Category: Mac
Satisfied Customers: 9666
Experience:  Worked on Macs and PC's for 20+ years.
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Hi, I worked all weekend to put together mailing lists on excel.

Customer Question

Hi, I worked all weekend to put together mailing lists on excel. Yesterday, when I tried to open it the following happened. I've tried to figure it out, but have been unsuccessful. I'm guessing there is some code in there that's messing things up, because I pulled several of the lists off the internet. All my other spreadsheets open up fine. Please help. Maria

When I try to open the file I get the following message (note that this doesn't happen when I open other files):

Microsoft Excel has encountered a problem and needs to close.

Under the "More Information" button:

Microsoft Error Reporting log version: 2.0

Error Signature:
Date/Time: 2011-06-01 13:47:15 -0400
Application Name: Microsoft Excel
Application Bundle ID:
Application Signature: XCEL
Application Version:
Crashed Module Name: Microsoft Excel
Crashed Module Version:
Crashed Module Offset: 0x00c25654
Blame Module Name: Microsoft Excel
Blame Module Version:
Blame Module Offset: 0x00c25654
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x00c26654 in __mh_execute_header + 0x00C25654 (Microsoft Excel + 0x00c25654)
# 2 0x00ba16c5 in __mh_execute_header + 0x00BA06C5 (Microsoft Excel + 0x00ba06c5)
# 3 0x00ba2906 in __mh_execute_header + 0x00BA1906 (Microsoft Excel + 0x00ba1906)
# 4 0x00ba31b0 in __mh_execute_header + 0x00BA21B0 (Microsoft Excel + 0x00ba21b0)
# 5 0x00bc0aa8 in __mh_execute_header + 0x00BBFAA8 (Microsoft Excel + 0x00bbfaa8)
# 6 0x00b77323 in __mh_execute_header + 0x00B76323 (Microsoft Excel + 0x00b76323)
# 7 0x00b792e0 in __mh_execute_header + 0x00B782E0 (Microsoft Excel + 0x00b782e0)
# 8 0x01a22430 in CNamespaceManager::Initialize(int) + 0x00001410 (MicrosoftOffice + 0x002f2430)
# 9 0x1bb875df in (MSXML + 0x000875df)
# XXXXX 0x1bb8751f in (MSXML + 0x0008751f)
# XXXXX 0x1bb88a2a in (MSXML + 0x00088a2a)
# XXXXX 0x1bb88aad in (MSXML + 0x00088aad)
# XXXXX 0x1bb89006 in (MSXML + 0x00089006)
# XXXXX 0x1bb71bfd in (MSXML + 0x00071bfd)
# XXXXX 0x01a1ffd2 in CNamespaceManager::~CNamespaceManager() + 0x000007EA (MicrosoftOffice + 0x002effd2)
# XXXXX 0x00b79583 in __mh_execute_header + 0x00B78583 (Microsoft Excel + 0x00b78583)
# XXXXX 0x00bbeed1 in __mh_execute_header + 0x00BBDED1 (Microsoft Excel + 0x00bbded1)
# XXXXX 0x00b1b85d in __mh_execute_header + 0x00B1A85D (Microsoft Excel + 0x00b1a85d)
# XXXXX 0x00b1ce24 in __mh_execute_header + 0x00B1BE24 (Microsoft Excel + 0x00b1be24)
# XXXXX 0x00bf02b9 in __mh_execute_header + 0x00BEF2B9 (Microsoft Excel + 0x00bef2b9)
# XXXXX 0x001a09ae in __mh_execute_header + 0x0019F9AE (Microsoft Excel + 0x0019f9ae)
# XXXXX 0x001a3d21 in __mh_execute_header + 0x001A2D21 (Microsoft Excel + 0x001a2d21)
# XXXXX 0x001a43a8 in __mh_execute_header + 0x001A33A8 (Microsoft Excel + 0x001a33a8)
# XXXXX 0x0018025e in __mh_execute_header + 0x0017F25E (Microsoft Excel + 0x0017f25e)
# XXXXX 0x005aeb58 in __mh_execute_header + 0x005ADB58 (Microsoft Excel + 0x005adb58)
# XXXXX 0x900238e7 in _gHelpers + 0x8FFF2507 (AE + 0x000108e7)
# XXXXX 0x0149200a in _McpBrushApply + 0x000030B4 (MicrosoftComponentPlugin + 0x0003400a)
# XXXXX 0x975f513d in .objc_class_name_IPMDFontRange + 0x972CA4FD (HIToolbox + 0x0000813d)
# XXXXX 0x975f457b in .objc_class_name_IPMDFontRange + 0x972C993B (HIToolbox + 0x0000757b)
# XXXXX 0x97610ecc in .objc_class_name_IPMDFontRange + 0x972E628C (HIToolbox + 0x00023ecc)
# XXXXX 0x01491a8c in _McpBrushApply + 0x00002B36 (MicrosoftComponentPlugin + 0x00033a8c)
# XXXXX 0x90015648 in _gHelpers + 0x8FFE4268 (AE + 0x00002648)
# XXXXX 0x9001557e in _gHelpers + 0x8FFE419E (AE + 0x0000257e)
# XXXXX 0x90015425 in _gHelpers + 0x8FFE4045 (AE + 0x00002425)
# XXXXX 0x9761f981 in .objc_class_name_IPMDFontRange + 0x972F4D41 (HIToolbox + 0x00032981)
# XXXXX 0x005add0a in __mh_execute_header + 0x005ACD0A (Microsoft Excel + 0x005acd0a)
# XXXXX 0x00a37adb in __mh_execute_header + 0x00A36ADB (Microsoft Excel + 0x00a36adb)
# XXXXX 0x00a3813b in __mh_execute_header + 0x00A3713B (Microsoft Excel + 0x00a3713b)
# XXXXX 0x014f98cc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b8cc)
# XXXXX 0x975f513d in .objc_class_name_IPMDFontRange + 0x972CA4FD (HIToolbox + 0x0000813d)
# XXXXX 0x975f457b in .objc_class_name_IPMDFontRange + 0x972C993B (HIToolbox + 0x0000757b)
# XXXXX 0x975f43e0 in .objc_class_name_IPMDFontRange + 0x972C97A0 (HIToolbox + 0x000073e0)
# XXXXX 0x97622d54 in .objc_class_name_IPMDFontRange + 0x972F8114 (HIToolbox + 0x00035d54)
# XXXXX 0x975f54f6 in .objc_class_name_IPMDFontRange + 0x972CA8B6 (HIToolbox + 0x000084f6)
# XXXXX 0x975f457b in .objc_class_name_IPMDFontRange + 0x972C993B (HIToolbox + 0x0000757b)
# XXXXX 0x97610ecc in .objc_class_name_IPMDFontRange + 0x972E628C (HIToolbox + 0x00023ecc)
# XXXXX 0x0154aded in _McpFDispatchEventRef + 0x00000073 (MicrosoftComponentPlugin + 0x000ecded)
# XXXXX 0x0154b37d in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlugin + 0x000ed37d)
Submitted: 5 years ago.
Category: Mac
Expert:  John D replied 5 years ago.
Hi Maria,

It looks like the file was not saved properly and got corrupted during the last save operation

If you can send me the file I will try to repair/recover it. To send the file go to and upload the file then copy the File ID that you will be given and paste it here in your reply.

If the file has sensitive information let me know before you upload it
John D and 3 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
183868 - I just sent the file and thank you.
Expert:  John D replied 5 years ago.



Working on it now....


Expert:  John D replied 5 years ago.

Ok please try this file and let me know if you can open it and access all the sheets


Hope it is ok



Customer: replied 5 years ago.
John, I

t's wonderful, thank you so much. I was really suffering. You saved my whole four days of work! Than you! I can't use enough exclamation marks.

Expert:  John D replied 5 years ago.

Excellent! Glad I was able to help :)