How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John D Your Own Question

John D
John D, BS Degree in Engineering
Category: Mac
Satisfied Customers: 9655
Experience:  Worked on Macs and PC's for 20+ years.
Type Your Mac Question Here...
John D is online now
A new question is answered every 9 seconds

Hi, I worked all weekend to put together mailing lists on excel.

Customer Question

Hi, I worked all weekend to put together mailing lists on excel. Yesterday, when I tried to open it the following happened. I've tried to figure it out, but have been unsuccessful. I'm guessing there is some code in there that's messing things up, because I pulled several of the lists off the internet. All my other spreadsheets open up fine. Please help. Maria

When I try to open the file I get the following message (note that this doesn't happen when I open other files):

Microsoft Excel has encountered a problem and needs to close.


Under the "More Information" button:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-06-01 13:47:15 -0400
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.0.080409
Crashed Module Name: Microsoft Excel
Crashed Module Version: 12.1.0.080409
Crashed Module Offset: 0x00c25654
Blame Module Name: Microsoft Excel
Blame Module Version: 12.1.0.080409
Blame Module Offset: 0x00c25654
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x00c26654 in __mh_execute_header + 0x00C25654 (Microsoft Excel + 0x00c25654)
# 2 0x00ba16c5 in __mh_execute_header + 0x00BA06C5 (Microsoft Excel + 0x00ba06c5)
# 3 0x00ba2906 in __mh_execute_header + 0x00BA1906 (Microsoft Excel + 0x00ba1906)
# 4 0x00ba31b0 in __mh_execute_header + 0x00BA21B0 (Microsoft Excel + 0x00ba21b0)
# 5 0x00bc0aa8 in __mh_execute_header + 0x00BBFAA8 (Microsoft Excel + 0x00bbfaa8)
# 6 0x00b77323 in __mh_execute_header + 0x00B76323 (Microsoft Excel + 0x00b76323)
# 7 0x00b792e0 in __mh_execute_header + 0x00B782E0 (Microsoft Excel + 0x00b782e0)
# 8 0x01a22430 in CNamespaceManager::Initialize(int) + 0x00001410 (MicrosoftOffice + 0x002f2430)
# 9 0x1bb875df in (MSXML + 0x000875df)
# XXXXX 0x1bb8751f in (MSXML + 0x0008751f)
# XXXXX 0x1bb88a2a in (MSXML + 0x00088a2a)
# XXXXX 0x1bb88aad in (MSXML + 0x00088aad)
# XXXXX 0x1bb89006 in (MSXML + 0x00089006)
# XXXXX 0x1bb71bfd in (MSXML + 0x00071bfd)
# XXXXX 0x01a1ffd2 in CNamespaceManager::~CNamespaceManager() + 0x000007EA (MicrosoftOffice + 0x002effd2)
# XXXXX 0x00b79583 in __mh_execute_header + 0x00B78583 (Microsoft Excel + 0x00b78583)
# XXXXX 0x00bbeed1 in __mh_execute_header + 0x00BBDED1 (Microsoft Excel + 0x00bbded1)
# XXXXX 0x00b1b85d in __mh_execute_header + 0x00B1A85D (Microsoft Excel + 0x00b1a85d)
# XXXXX 0x00b1ce24 in __mh_execute_header + 0x00B1BE24 (Microsoft Excel + 0x00b1be24)
# XXXXX 0x00bf02b9 in __mh_execute_header + 0x00BEF2B9 (Microsoft Excel + 0x00bef2b9)
# XXXXX 0x001a09ae in __mh_execute_header + 0x0019F9AE (Microsoft Excel + 0x0019f9ae)
# XXXXX 0x001a3d21 in __mh_execute_header + 0x001A2D21 (Microsoft Excel + 0x001a2d21)
# XXXXX 0x001a43a8 in __mh_execute_header + 0x001A33A8 (Microsoft Excel + 0x001a33a8)
# XXXXX 0x0018025e in __mh_execute_header + 0x0017F25E (Microsoft Excel + 0x0017f25e)
# XXXXX 0x005aeb58 in __mh_execute_header + 0x005ADB58 (Microsoft Excel + 0x005adb58)
# XXXXX 0x900238e7 in _gHelpers + 0x8FFF2507 (AE + 0x000108e7)
# XXXXX 0x0149200a in _McpBrushApply + 0x000030B4 (MicrosoftComponentPlugin + 0x0003400a)
# XXXXX 0x975f513d in .objc_class_name_IPMDFontRange + 0x972CA4FD (HIToolbox + 0x0000813d)
# XXXXX 0x975f457b in .objc_class_name_IPMDFontRange + 0x972C993B (HIToolbox + 0x0000757b)
# XXXXX 0x97610ecc in .objc_class_name_IPMDFontRange + 0x972E628C (HIToolbox + 0x00023ecc)
# XXXXX 0x01491a8c in _McpBrushApply + 0x00002B36 (MicrosoftComponentPlugin + 0x00033a8c)
# XXXXX 0x90015648 in _gHelpers + 0x8FFE4268 (AE + 0x00002648)
# XXXXX 0x9001557e in _gHelpers + 0x8FFE419E (AE + 0x0000257e)
# XXXXX 0x90015425 in _gHelpers + 0x8FFE4045 (AE + 0x00002425)
# XXXXX 0x9761f981 in .objc_class_name_IPMDFontRange + 0x972F4D41 (HIToolbox + 0x00032981)
# XXXXX 0x005add0a in __mh_execute_header + 0x005ACD0A (Microsoft Excel + 0x005acd0a)
# XXXXX 0x00a37adb in __mh_execute_header + 0x00A36ADB (Microsoft Excel + 0x00a36adb)
# XXXXX 0x00a3813b in __mh_execute_header + 0x00A3713B (Microsoft Excel + 0x00a3713b)
# XXXXX 0x014f98cc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b8cc)
# XXXXX 0x975f513d in .objc_class_name_IPMDFontRange + 0x972CA4FD (HIToolbox + 0x0000813d)
# XXXXX 0x975f457b in .objc_class_name_IPMDFontRange + 0x972C993B (HIToolbox + 0x0000757b)
# XXXXX 0x975f43e0 in .objc_class_name_IPMDFontRange + 0x972C97A0 (HIToolbox + 0x000073e0)
# XXXXX 0x97622d54 in .objc_class_name_IPMDFontRange + 0x972F8114 (HIToolbox + 0x00035d54)
# XXXXX 0x975f54f6 in .objc_class_name_IPMDFontRange + 0x972CA8B6 (HIToolbox + 0x000084f6)
# XXXXX 0x975f457b in .objc_class_name_IPMDFontRange + 0x972C993B (HIToolbox + 0x0000757b)
# XXXXX 0x97610ecc in .objc_class_name_IPMDFontRange + 0x972E628C (HIToolbox + 0x00023ecc)
# XXXXX 0x0154aded in _McpFDispatchEventRef + 0x00000073 (MicrosoftComponentPlugin + 0x000ecded)
# XXXXX 0x0154b37d in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlugin + 0x000ed37d)
#
Submitted: 3 years ago.
Category: Mac
Expert:  John D replied 3 years ago.
Hi Maria,

It looks like the file was not saved properly and got corrupted during the last save operation

If you can send me the file I will try to repair/recover it. To send the file go to http://www.wikisend.com/ and upload the file then copy the File ID that you will be given and paste it here in your reply.

If the file has sensitive information let me know before you upload it
John D, BS Degree in Engineering
Category: Mac
Satisfied Customers: 9655
Experience: Worked on Macs and PC's for 20+ years.
John D and 2 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
183868 - I just sent the file and thank you.
Expert:  John D replied 3 years ago.

Thanks

 

Working on it now....

 

Expert:  John D replied 3 years ago.

Ok please try this file and let me know if you can open it and access all the sheets

 

http://www.2shared.com/file/C-2Cx-JL/Commo1a.html

 

Hope it is ok

 

 

Customer: replied 3 years ago.
John, I

t's wonderful, thank you so much. I was really suffering. You saved my whole four days of work! Than you! I can't use enough exclamation marks.

Maria
Expert:  John D replied 3 years ago.

Excellent! Glad I was able to help :)

 

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified