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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2836
Experience:  worked as a Tech support Associate for Apple products
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my phone shows apple has locked out my account have purchesd

Customer Question

my phone shows apple has locked out my account have purchesd a book and can not down load
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

I am Vinod. I will try my best to help you resolve this issue

What is the exact error message you get?

Thank You
Customer: replied 5 years ago.
your apple account has been disabled
Expert:  Vinod Menon replied 5 years ago.
Oh!! sorry to hear that.

Try to reset the password for your account by going to

Unfortunately, we are not affiliated to itunes/Apple. So, if the above solution does not help, you need to contact itunes store through email. You can email them by going to

There, click on "itunes store account and billing". Then click on "account security". Now to the right, you will find a button called "email us". Click on that to email them. They will reply to your email, so make sure you enter your correct email address. You need to give the apple id which is disabled. Also, enter the names of 1-2 purchases you made using that account in the details section so that they can verify your account fast.

This process will take around 24 hours.

But If your phone is under warranty, you can also contact apple care 1-800-2752273 and get it resolved right away.

Hope this info helps.

Thank You

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