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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14407
Experience:  Several years of supporting Mac systems.
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Hi, Mike the Mac medic was unable to solve my problem of grayed

This answer was rated:

Hi, Mike the Mac medic was unable to solve my problem of grayed out document files, and was throwing it out to other experts.
Has anyone got any fresh ideas ? Thanks

Mac Extraordinaire :

Greetings,

Which program do you use to access your email (outlook, entourage, Internet Explorer, etc)?

Mac Extraordinaire :

Hello

Customer:

Hi,

Mac Extraordinaire :

Which actual application do you use to access your e-mails?

Customer:

Hi

Customer:

i Use hotmail not sure could be internet explorer

Mac Extraordinaire :

Ok, just to be sure, you first open Internet Explorer, then in Internet Explorer, you log into your emails at Hotmail.com ?

Customer:

No I log on to safari then on to hotmail, sorry i'm not much help

Mac Extraordinaire :

Ok, thank you.

Mac Extraordinaire :

So you first open Safari, then in Safari, you log into Hotmail.com ?

Customer:

yes

Mac Extraordinaire :

Ok, thank you

Mac Extraordinaire :

One moment, please.

Mac Extraordinaire :

Is the actual attachment button grayed out or are the files grayed out?

Customer:

no its just the document files, it wasn't always like this

Mac Extraordinaire :

Ok, thank you

Mac Extraordinaire :

- Open Safari
- In Safar, in the top menu bar, click HELP > INSTALLED PLUGINS
- Type Silverlight in the search box of the finder and find it
- Disable or delete that plug in
- Verify that you can now attach files in Hotmail

Mac Extraordinaire :

Please, do that now while I am here, just in case you have any questions.

Customer:

ok standby

Mac Extraordinaire :

Thank you :)

Customer: Hi, you have cured the problem .... Thanks a lot
Mac Extraordinaire :

Thank you :)

Mac Extraordinaire :

I am truly joyed to help you this morning :) You are my first cure for the day :) It is 7:14am my time.

Customer: Not sure what silverlight does. But you have cracked it
Mac Extraordinaire :

Fantastic :)

Mac Extraordinaire :

If you ever want to work with me as your expert for any future questions, you can do so by asking the question directly to me at the following website: http://www.justanswer.com/computer/expert-theextraordinaire/

Mac Extraordinaire :

After you click the Accept button now, you can always continue communication with me if you have problems by logging into this site and pulling up this chat history.

Thank you,
- Jason

Mac Extraordinaire :

Thank you again. I wish you a sparkling rest of the day :)

Jason Jones and 2 other Mac Specialists are ready to help you