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Hi! My macbook pro freezes on startup! Please help!
Optional Information: Computer OS: Mac OS X Browser: Safari Already Tried: I couldn't boot from DVD I have tried boot in safe mode, nothing! I have tried boot in single mode and I tried: 1) /sbin/fsck -fy After catalog file check, the following error is showed: Incorrect number of thread records 2) fsck_hfs -rf /dev/disk0s2 There are other stuff to do?
Hi, and thanks for using JustAnswer.Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.Which model Mac do you have and what version OS X is it running?
Model No: A128615.4/2.53/2x2GB/500/SD/GLSYOS X, the most recent update
-Shut down the computer.
-Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
-Turn on the computer.
-Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
-Hold the keys down until the computer restarts and you hear the startup sound for the 2nd time.
-Release the keys and let your system boot up.
Shut down your Mac. Next, power your Mac back on. Just after you hear the startup tone, press and hold the “Shift” key. You can release the Shift key after you see the gray Apple and progress indicator. Your Mac should boot up into Safe Mode. Then reboot your Mac and test under a normal boot up.
The best way is to boot for your original installation disk, and use disk utilities to "repair disk". If, for some reason, your installation disk isn't handy you can do the same thing by booting into single-user mode (by depressing the command (Apple key) and S keys at startup), which takes you to a terminal-like screen. At the prompt there, type the command: "fsck -yf" (without quotes and note the space). If it doesn't find the command, type /sbin/fsck -yf instead. If it complains about permissions type: "sudo /sbin/fsck -yf" and provide the admin password XXXXX prompted. If it finds errors, repeat this command until no errors are reported and you see the "...OK" statement. This check may need to be run up to four times on a system with serious problems. When you get the "...OK" message, type “Reboot”. Your Mac will restart and return you to the User GUI interface.
Good morning Richard.Bad news,I expend all night long following your three steps 1. Resetting PRAM and NVRAM; 2. Restartting in safe mode; 3. Running fsck -yf four times (note in each time the system tried Repair the volume three times), for all these attempts the following messages were showed **Checking catalog file. Incorrect number of thread records(4, 31978)Booting in single user mode I can access my files. I'm not considering to backup my data and reinstall all. Well not YET rsrsrsAny other ideas?
Thank you for the update. Yes, I have a few more.
Frustrating!I tried to start from my Mac OS X Install disc: Insertting the installation disc, then restartting the computer while holding the C key. The DVD starts and after few moments still freezes. A window ask me to reboot the computer is showed.I also tried to start holding the Option key and two options were showed: 1. Macintosh HD 2. Mac OS install DVD. I select the second and after few moments still freezes. A window ask me to reboot the computer is showed.:(
Next step, try the SMC reset. Please reply back with your results. Thank you.
Reset the SMC of a MacBook or MacBook Pro’s with detachable batteries:
* Shutdown the MacBook/Pro and remove the battery * Disconnect the power adapter, hold the Power Key for 10 seconds * Release the power key and reconnect your battery and power adapter * Turn your Mac on * Let boot as usual.
Reset SMC of a MacBook or MacBook Pro’s with an internal battery:
My macbook has an internal battery.I must to hold for few seconds the key combination or just to press and immediately release the key combination?
Yes, hold for a few seconds (try this several times if necessary). Thank you.
I did Shift+Control+Option keys and the Power button at the same time.And reboot my mac in verbose mode command -v, and still the message:...**Checking catalog file. Incorrect number of thread records(4, 31978)...Appears...:(
Thank you for your reply. Please proceed with an reinstallation of OS X. The following will guide you through the process:
Richard, bad news.I've tried these steps:OK -> Insert your Mac OS X Install DVD or Installation Disc 1.Ok - > Restart the computer and hold down the letter "C" as the computer starts up.OK -> Continue to hold down the letter "C" until you see a grey screen with an Apple and a small spinning gear.After a few moments the sppining gear freezes and a window with reboot message is showed, I reboot and the computer automatically restart in safe mode, but when the progress bar is full it freezes again.
Please Note: When performing an Archive and Install, use the installation CD for the current version of the operating system that installed on the computer. If this does not work, boot into Safe Mode and go to Applications>Utilities>Disk Utility and run "Repair Disk Permissions" and when complete run "Verify Disk" on your Mac.
Richard,I already told you, the macbook do not start in safe mode..."After a few moments the sppining gear freezes and a window with reboot message is showed, I reboot and the computer automatically restart in safe mode, but when the progress bar is full it freezes again."
Thank you for your clarification. I am assuming that you followed my directions closely.Your hard disk has failed and needs to be replaced.
Common symptoms of a dying hard drive
Hard drive is making a clicking, whirring, grinding, ping pong ball noise or any other type of unusual noises.
Hard drive is not spinning.
Computer is not recognizing the hard drive.
Sluggish loading of applications.
System freezes and hangs.
An interesting site - Hard Drive Sounds by drive manufacturer.
But,I already running hardware test.I boot macbook with Disk Appple hardare test with 'D' key pressed and running the complete test. Everything is ok.But when a try to boot with the Install DVD after a few moments the sppining gear freezes.Every time I startup in verbose mode the same message is presented**Checking catalog file. Incorrect number of thread records(4, 31978)What is it?
Your hard disk has failed and needs to be replaced.
So, if I replace my macbook's HD it will be able to boot from DVD?
Yes
;( Ok thanksWait! I can boot in single mode and access my files. This can be useful?
"Wait! I can boot in single mode and access my files".Is that a Question or a statement?
A statement. I made a partial backup of my important files.Can we try to fix it from there, 'single mode'?
Sure. Boot up and then try to run Disk Utility and Verify the disk.
How do I run Disk Utility from terminal (single mode)?
At the prompt there, type the command: "fsck -yf" (without quotes and note the space). If it doesn't find the command, type /sbin/fsck -yf instead. If it complains about permissions type: "sudo /sbin/fsck -yf" and provide the admin password XXXXX prompted. If it finds errors, repeat this command until no errors are reported and you see the "...OK" statement. This check may need to be run up to four times on a system with serious problems. When you get the "...OK" message, type “Reboot”
We already did it.
You can try this software but I'm not sure it will work for your hard drive. It's probably best to replace.http://www.alsoft.com/diskwarrior/index.html
Hi,Today I tried to boot my macbook from Remote Install MAC OS X and the same problem occour.You can guarantee that if I replace my macbook's HD it will be able to boot from DVD!?Thanks
I'll guarantee you can get your money back if you Accept my answer. Thank you!
Experience: 7 + Years Supporting Apple Products