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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Black Box Apple TV After turning everything off, reloading

Customer Question

Black Box Apple TV:

After turning everything off, reloading and rebooting, I still can't load content from movies/tv/or the internet through by apple 2 black box apple TV. Netflix says it's Apple's problem. I can load the usual stuff from Itunes and it goes through to the TV.

I'm stumped.
Submitted: 5 years ago.
Category: Mac
Expert:  Daniel replied 5 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
What is your home network setup? I mean the ISP, modem and router?
What version of OS X do you have?
Customer: replied 5 years ago.
Apple airport express with booster (airport extreme) running off a 2,66 /Ghz Intel Mac on vs 10.6.7. We get cable from Time Warner Cable, and a quick check shows everything seems to be running just fine. Signal at the tv/Apple TV location upstairs is 5by5, full strength.

Sorry for the delay, work intervened.

Here are the details:


Card Type: AirPort Extreme (0x14E4, 0x8D)
Firmware Version: Broadcom BCM43xx 1.0 (5.10.131.36.9)
Locale: FCC
Country Code: US
Supported PHY Modes: 802.11 a/b/g/n
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165
Wake On Wireless: Supported
Status: Connected
Current Network Information:
Bob Roth's Network:
PHY Mode: 802.11n
BSSID: 60:33:4b:e4:72:a2
Channel: 149,1
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -30 dBm / -91 dBm
Transmit Rate: 300
MCS Index: 15
Other Local Wireless Networks:
Bob Roth's Guest Network:
PHY Mode: 802.11n
BSSID: 66:33:4b:e4:72:a1
Channel: 3
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -24 dBm / -92 dBm
Bob Roth's Guest Network:
PHY Mode: 802.11n
BSSID: 66:33:4b:e4:72:a2
Channel: 149,1
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -27 dBm / -94 dBm
Bob Roth's Network:
PHY Mode: 802.11n
BSSID: 60:33:4b:e4:72:a1
Channel: 3
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -24 dBm / -92 dBm

(Jesus is part of my every day. I'm a Templar Knight--see the SMOTJ website.)
Expert:  Daniel replied 5 years ago.
It seems that your network is quite similar to mine except I don't have an Apple TV.
I do, however, have two boys that use Netflix on their XBox and laptops.
I use an AirPort Extreme Dual band as opposed to the express. That should not be an issue as the same software runs both.
I also have Time Warner cable so it would seem that the Apple TV is suspect.
Which version of ?TV is it?
Customer: replied 5 years ago.
It's black, I think it's a version two and in very fine print there is on the bottom this information: Model A-1378 EMC 2411.

Hope that helps.
Expert:  Daniel replied 5 years ago.
That is indeed a generation two.
Try resetting the Apple TV by unplugging it for 30 seconds and plugging it back in, this may solve the problem as has been reported by other users.
Customer: replied 5 years ago.
30 seconds turned into two minutes, just to be sure. That did the trick. I had pulled the plug earlier but not long enough it seems.

Thanks very much. Appreciate very much your working through this with me.

Good luck,

r.
Expert:  Daniel replied 5 years ago.
You are welcome, glad it works.

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