How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mr. Clark Your Own Question
Mr. Clark
Mr. Clark, Mac Genius
Category: Mac
Satisfied Customers: 3214
Experience:  Mac/iOS Repair Business Owner & CIS Degree
40218039
Type Your Mac Question Here...
Mr. Clark is online now
A new question is answered every 9 seconds

hi forgot my password XXXXX for sum reason its says my birthday

Customer Question

hi forgot my password XXXXX for sum reason its says my birthday is XXXXX ??? bt i also just got a new iphone4 and its not working with my gmail nor a itune gift card . so two thngs need to happen i have no problem paying as long as my itunes account is recovered and if my iphone4 can work with my itunes acc ???
Submitted: 5 years ago.
Category: Mac
Expert:  Mr. Clark replied 5 years ago.
Hello. Welcome to JustAnswer, a paid global support site.

In short, based on the information you have provided, your Apple ID has been hacked.

You will need to contact Apple Support to verify your identity. (800) 694-7466. You will need to verify your billing name, address, city, state, zip, phone number, email, and most likely your last few purchases from the Apple/iTunes/App Store.

This is the only way to recover your Apple ID.

Feel free to ask any questions, as I am here to assist you.