How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have an MX 860 and I corrupted my printer software and/or

Customer Question

I have an MX 860 and I corrupted my printer software and/or deleted necessary software by mistake. I have it connected via an Airport Express and it prints OK but the scanner features do not work. Help.
Submitted: 5 years ago.
Category: Mac
Expert:  robgranholm replied 5 years ago.
Hi, not all printers support remote scanning, did this work previously? What exact printer model and make is it?
Customer: replied 5 years ago.
Cannon MX 860 and yes it worked before 2-3 months ago.
Expert:  robgranholm replied 5 years ago.
Okay, can you open up the program Image Capture, in your applications folder while connected to that airport express and tell me if the printers shows up in the list of devices?
Customer: replied 5 years ago.
No devices showing up.
Customer: replied 5 years ago.
Still with me?
Expert:  robgranholm replied 5 years ago.
I am, sorry went to eat dinner! ... okay no devices, next I would re-install the printer software. Here's the download to it.