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Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10508
Experience:  Several years of supporting Mac systems.
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somebody hacked my gmail on my macbook pro. they selected

Resolved Question:

somebody hacked my gmail on my macbook pro. they selected previously sent emails and sent them to selected contacts. this has caused me huge problems personally and professionally, I need to fix this!! Is it possible to catch who did this? I think I already know.
Submitted: 3 years ago.
Category: Mac
Expert:  Jason replied 3 years ago.

Mac Extraordinaire :

Greetings,

I am very sorry to hear about your problem.

First off, you need to change your password XXXXX soon as possible.

Mac Extraordinaire :

As far as locating the person who did this, it may be possible if a person actually did it.

Mac Extraordinaire :

Often times, no "person" did this; rather it was a piece of spyware or virus that did it without any human intervention.

Mac Extraordinaire :

I will walk you through the steps required to find this out though.

Mac Extraordinaire :

Please, let me know when you are ready to begin.

Mac Extraordinaire :

Hello

Mac Extraordinaire :

.

Customer: Sorry, are you there?
Mac Extraordinaire :

yes

Mac Extraordinaire :

I am here.

Mac Extraordinaire :

Are you there?

Customer: Ok
Mac Extraordinaire :

When did this problem occur approximately?

Customer: Prob 2 mos ago, I am really ignorant about this stuff. I got a bunch of emails bounced back to me from people other than than those the e
Mac Extraordinaire :

Ok

Mac Extraordinaire :

From my past experiences, I would think that this is related to a virus or spyware program.

Mac Extraordinaire :

Why do you think that a specific person did this?

Customer: Yeah
Customer: I've run two diff scan programs
Mac Extraordinaire :

Ok, were the emails related to trying to get your friends to send money, go to websites and pay for something, etc?

Customer: Clam x found it I think, but I think it hid out somewhere
Customer: No, they were to embarrass me
Mac Extraordinaire :

Ok, understood.

Mac Extraordinaire :

So, you are pretty sure that an actual human was behind this and not a virus?

Customer: Yeah, odds are I know who did it
Mac Extraordinaire :

Has the person in question ever had access to your computer?

Customer: Been on it? No
Customer: Sent lot of attachments though, a business assoc
Mac Extraordinaire :

I am confused.

Customer: My lap top is infected, I'm the only person to ever use the lap top
Mac Extraordinaire :

Ok

Customer: The guy I suspect has sent me tons of emails, for buiness
Mac Extraordinaire :

Ok

Mac Extraordinaire :

The problem was that some of your personal emails were actually forwarded to other people in your contact list?

Customer:

yes, and now i'm typing on my comp instead of my phone

Customer:

sorry

Customer:

they were sent to two addresses for sure

Mac Extraordinaire :

Ok, Gmail keeps track of the last 10 IP addresses that have accessed your account.

Mac Extraordinaire :

You can check this by logging into your Gmail account and clicking the "Details" link on the bottom of the initial page.

Mac Extraordinaire :

If you locate the IP address in question, you can trace that to a specific person sometimes.

Mac Extraordinaire :

Being that it happened a couple months ago, you may be out of luck because it may not go back that far.

Customer:

yeah, it doesn't look like that will help

Mac Extraordinaire :

Ok

Mac Extraordinaire :

One moment, please

Customer:

the same ip address has sent the last 10

Mac Extraordinaire :

What is possible is you can open the forwarded messages on your friends' computers and look at the email header.

Mac Extraordinaire :

The email header will contain the source IP address of the computer that sent it.

Customer:

ok

Mac Extraordinaire :

Do you know which email service is used by them?

Customer:

ive got some old emails, i can check

Mac Extraordinaire :

Your emails will not help.

Mac Extraordinaire :

You need to look up the header on the emails that were actually forwarded

Customer:

i mean ones he sent me

Customer:

oh

Customer:

no, i freaked out and started deleting

Mac Extraordinaire :

Example: If your friend was sent a forward, you must open the email that was forwarded in their inbox and view it's header.

Customer:

sheeesh

Mac Extraordinaire :

It doesn't matter if you deleted your emails on your account.

Mac Extraordinaire :

You need the emails in your friends' accounts that they received.

Mac Extraordinaire :

Does that make sense?

Customer:

ok, i gottcha

Customer:

to see what it looked like leaving my comp?

Customer:

I don't think the anti virus actually removed the prob

Mac Extraordinaire :

No. When you send an email, your IP address, the email server's IP address, etc are recorded in the actual email. If you can find that email and it's header, you can find out what the source IP address was and therefore, trace it back to a particular person.

Mac Extraordinaire :

Do you think that they put a trojan virus on your Mac?

Customer:

i do understand

Mac Extraordinaire :

Ok

Customer:

i warned you that i was dumb! has

Customer:

ha

Customer:

yeah

Mac Extraordinaire :

;) You do not sound dumb at all

Customer:

on a comp i am

Mac Extraordinaire :

It sounds like you have ran the antivirus and therefore removed the Virus if there ever was one.

Customer:

on my pc, i've had virus that hid

Mac Extraordinaire :

Ok

Customer:

in the start up

Customer:

could this be hiding on my mac?

Mac Extraordinaire :

Yes, I am very familiar with viruses.

Mac Extraordinaire :

It is doubtful that it is hiding after running those two antiviruses.

Customer:

i ran them in safe mode, was that correct?

Mac Extraordinaire :

How do you want to continue with this? Are you just wanting to find out who did this for your own sake or do you want to press charges against this person?

Mac Extraordinaire :

That is correct.

Customer:

if i could find out who did this, i would sue them. they have done direct damage to my business

Customer:

i'll take the embarrassment

Mac Extraordinaire :

Ok

Customer:

literally associatitions cancelled, i just didn't know why

Mac Extraordinaire :

Once you get one of the forwarded emails, look at the email header and see if it contains the source IP address. When you bring this case to a lawyer, she or he will ask for the forwarded emails and continue from there.

Mac Extraordinaire :

They will then use the source IP addresses and the time at which the emails were sent to triangulate the location and identity of the person.

Customer:

ok, so nobody has control of my comp?

Customer:

if i change my gmail password, i'm good to go?

Mac Extraordinaire :

It is highly unlikely that anyone has control voer your computer.

Mac Extraordinaire :

Yes, changing your email is never a bad idea.

Customer:

so they can't get passwords etc?

Customer:

i think the latest problem happened last friday, i sent an email to a customer......i'm worried

Mac Extraordinaire :

I cannot answer that question truthfully, because many variables must be taken into consideration.

Customer:

most likely then?

Customer:

or opinion

Mac Extraordinaire :

My opinion is that your computer was never 'controlled' by the person in question.

Customer:

good

Customer:

just my email account?

Mac Extraordinaire :

Yes

Mac Extraordinaire :

And that can be done in a multitude of ways.

Mac Extraordinaire :

Virus, spyware, script, etc.

Customer:

well, i've taken steps..........now

Mac Extraordinaire :

However, those are all temporary ways to gain access. If you have removed the virus(es) then you are good.

Customer:

to much false mac security

Mac Extraordinaire :

If I were in your position, I would feel safe that my information is secure now after doing all of that.

Customer:

i appreciate your help, its been freaking me out

Mac Extraordinaire :

Agreed. Mac computers are "more" secure, but by all means not "totally" secure.

Mac Extraordinaire :

You are very welcome.

Customer:

the email on last friday, it should have been ok then?

Mac Extraordinaire :

What email on last friday?

Customer:

with the old passwork?

Customer:

word

Mac Extraordinaire :

oh

Mac Extraordinaire :

Change your password XXXXX you will be good to go.

Customer:

ok, but i'm really worried about the one i sent on friday

Mac Extraordinaire :

Then one you sent? Why is that?

Customer:

it would be a huge loss if it got sent with all the other stuff

Customer:

if the old embarasssing emails were attached to my email on friday, i just lost over $100,000

Mac Extraordinaire :

Wow...

Customer:

yeah

Customer:

no joke

Mac Extraordinaire :

Ok, I am starting to understand the magnitude of this problem.

Customer:

yeah, it could crash my company, a small one, but it's how i live

Mac Extraordinaire :

I suggest that you turn your computers off, go to a different computer, change your password, then bring both of the computers to a lawyer's office and continue there.

Customer:

so, is my pc ok to use?

Mac Extraordinaire :

The possibility that there are still problems on the computer are very low, but very low * 100,000 equates to a number that is not so low, if you get my drift.

Customer:

ok, well, crap

Mac Extraordinaire :

There is absolutely no way for me to know if it is ok.

Customer:

i understand

Customer:

i'll change passwords and run all my anti virus

Customer:

again

Mac Extraordinaire :

Truthfully, you are probably safe using the computers; however, if you continue to use them now, you may remove evidence that the lawyer(s) may want access to if you do bring this to court.

Customer:

i'm calling somebody tomorrow

Customer:

thanks for your help

Mac Extraordinaire :

I am not a legal expert or anything, so do not take any information regarding law into consideration.

Mac Extraordinaire :

Thank you :)

Mac Extraordinaire :

You may click the Accept button now and leave any feedback for me that you feel is appropriate.

Customer:

the amount that i feel better was worth $38

Mac Extraordinaire :

Fantastic :)

Mac Extraordinaire :

I wish you luck with all of this and a sparkling rest of this Sunday.

Customer:

you too, see ya

Mac Extraordinaire :

Once you click the Accept button, you will be given the chance to leave feedback and / bonus.

I wish you well.

Jason, Mac Technician
Category: Mac
Satisfied Customers: 10508
Experience: Several years of supporting Mac systems.
Jason and 4 other Mac Specialists are ready to help you

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