If you do not have access to the old machine you want to deauthorize you cannot just deauthorize the single machine, Instead you will need to deauthorize all of your machines then go back and reauthorize those that you still have.
To do this can you click the iTunes Store link in the menu on the left side of the iTunes software window and then click the Account button then enter your account name and password.
Next can you click the Account button again and enter your password XXXXX click View Account, When the Account Information window opens can you then click Deauthorize All.
After that is done you will then need to go to each of your iTunes machines and then click the store button from the top toolbar and click Authorize
Try that and let us know if you need more info or clarification
it didnt work
its telling me you have already 5 computers with this account, to authorized this computer you must firs deauthorized one of the other computers but it wont let me... this is not a mac its a win 7
So were you able to open iTunes then click store on the left hand menu then choose accounts and then go to view account and click the deauthorize all option?
If not can you tell me how far you got?
I didn't have the option to choose "accounts" my option is "Authorized this computer or Deauthorized this computer" so I Deauthorized this new computer by entering the password XXXXX it said the computer was successfully deauthorized, but then when i try to sync its telling me that 5 account is already authorized....
I didnt get it. is that a yes. someone will keep in touch until we fix this
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Thanks, but when i do that it opens up account information box and it says one computer is authorized to play content purchased withthis applie id. it dosen't ask me to de authorized.
I do not have the option to click on Deauathorize all
now its telling me the ipod is synced with another itunes library. An IPod can be synce with only one itunes library at a time. what would you like to do. my options are camcel or erase and sync or transfer purchanses, i click on transfer purchased and it does nothing
I'm frustrated at this point..
I haven't heard anything back, i guess we can pick this up tomorrow in the afternoon after church