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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10074
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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on my mac laptop i forgot my password XXXXX and i cannot get

Resolved Question:

on my mac laptop i forgot my password XXXXX and i cannot get past the user/pw screen to reboot into admin mode.....help
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name isXXXXX hope i can help you.

You can reset the administrator password XXXXX the Mac OS X installation disks

  • Insert the Mac OS X installation disc 1 to your Mac.
  • Turn off your Mac
  • Turn it back on and immediately hold down the C key on your Keyboard.
  • This should boot your Mac directly into Mac OS X installation screen
  • Choose your Language and click Next button.
  • Choose Reset Password from the Utilities menu
  • Select your Mac OS X hard disk volume.Select the user name of your original administrator account
  • Enter a new password XXXXX Click Save.
  • Restart your Mac

Let me know if that didn't worked..

Best Regards,
Ashik
Customer: replied 5 years ago.
i do not have a cd for rebooting!
Expert:  Ashik replied 5 years ago.
Don't you have the Mac OS X installation discs came with your Mac ?
Customer: replied 5 years ago.
no, i do not
Expert:  Ashik replied 5 years ago.
If you don't have the discs, then you can create a new user account from Single User Mode. Then login to that new account and you can change the password XXXXX your old account.

Follow the steps below to create a new User Account in Single User Mode.

  • Reboot your Mac
  • Immediately hold download the Command(Apple) + S key to boot into Single User Mode
  • When you see the text prompt, type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line):
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now


After rebooting, you should have a brand new Administrator account. Then goto XXXXX > Accounts, select your old account and change the password. Then logout from Apple menu and login to the old account. Let me know if that didn't worked..

Best Regards,
Ashik
Customer: replied 5 years ago.
when i open the laptop it immediately goes to the password XXXXX and will not reboot while holding down the apple and s keys
Expert:  Ashik replied 5 years ago.
Turn off your Mac. Turn it back on and immediately hold down those keys before it goes to the password XXXXX
Customer: replied 5 years ago.
how do you turn it off???
Expert:  Ashik replied 5 years ago.
Hold down the Power button until it turns off.
Customer: replied 5 years ago.
where is the power button???
Expert:  Ashik replied 5 years ago.
Can't you see the power button of your Mac ? It's under your screen.
graphic
Customer: replied 5 years ago.
when i do power down and back up it still comes up with the u must authenicate to unlock the screen
Expert:  Ashik replied 5 years ago.
Did you turn off your Mac ?
Customer: replied 5 years ago.

the power button doesn't even light on or off when i press it

Expert:  Ashik replied 5 years ago.
Hold the Power button down until your Mac turns off. Make sure it is turned off. Then put your fingers on the Command key and S key. Turn it on by pressing the power button and immediately hold down the Command key and S key. Keep the keys held down until it shows a console like window.
Customer: replied 5 years ago.

ok i think i got it but now i see guest account and user account so do i need to start over?

Expert:  Ashik replied 5 years ago.
Keep trying until you get into a screen like this
graphic
Customer: replied 5 years ago.

ok i have that screen now

 

Expert:  Ashik replied 5 years ago.
Type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line):

mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now


(Make sure you write the command correctly)
After rebooting, you should be able to create a new Administrator account. Then goto XXXXX > Accounts, select your old account and change the password. Then logout from Apple menu and login to the old account. Let me know if that didn't worked..

Best Regards,
Ashik
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