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David Kirk
David Kirk, Mac Support Specialist
Category: Mac
Satisfied Customers: 311
Experience:  4+ yrs personal use experience, 2+ yrs Mac technical support experience, 13+ yrs desktop experience.
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I have a new MacPro lap top. I am not able to reinstsall

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I have a new MacPro lap top. I am not able to reinstsall the soft ware to run the HP office jet L7590. I get to the part where it asks if I want to receive info from HP, I have clicked yes, it does not respond, I clicked no, again can get no further. I have a note that says "Duplexer Installed" on the old computer that has died. I have previously registered. The numbers I have are: Service ID 18104
Serial Number MY7C81314V
FW version CAMIFNO741BR I do not remember when I bought it, I am thinking 2006-7
The printer works beauifully. Help!

Emily Monroe [email protected]
Submitted: 6 years ago.
Category: Mac
Expert:  David Kirk replied 6 years ago.

David Kirk :

Welcome to Just Answer.

I'm sorry that you are having this issue. Can you exit the installation and try downloading the software directly from HP's website? This will download a .dmg file to your desktop. Open that file and run the installation again.

Let me know if you are still seeing this issue.

David Kirk and other Mac Specialists are ready to help you

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