How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My Ipod is locked up on the connected screeen . How do I

Customer Question

My Ipod is locked up on the "connected screeen" . How do I un lock it?
Submitted: 5 years ago.
Category: Mac
Expert:  Mercedes replied 5 years ago.
Hi, my name is Mercedes and I'll be glad to assist you in resolving your iPod issue.

In order to better assist you, I'll need a bit more information....
  • Which iPod do you have?
  • What operating system is on the computer you're using?
  • Which version of iTunes do you have?
  • What exactly does the screen look like? (Are you getting an error message, or other text?)
Please reply with these answers & I'll get back to you as quickly as I can.

Thank you,
Mercedes
Customer: replied 5 years ago.
It fixed itself. Thanks.