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David Kirk
David Kirk, Mac Support Specialist
Category: Mac
Satisfied Customers: 311
Experience:  4+ yrs personal use experience, 2+ yrs Mac technical support experience, 13+ yrs desktop experience.
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THIS IS THE THIRD TIME I AM ASKIING I DOWNLOADED ESSENTIALS

Customer Question

THIS IS THE THIRD TIME I AM ASKIING: I DOWNLOADED ESSENTIALS FOR MAC AND I MESSAGE ON THE G5 SAYS: ..IS NOT SUPPORTED ON THIS ARECITETURE... I HAVE BEEN RUNNING QUICKEN UNTIL I HAD A NEW HARD DRIVE AS A RESULT OF A FATAL CRASH. PLEASE GIVE ME AN ANSWER
Submitted: 3 years ago.
Category: Mac
Expert:  David Kirk replied 3 years ago.

David Kirk :

Welcome to Just Answer.

David Kirk :

I'm sorry you haven't gotten an answer up until now.

David Kirk :

I checked out the requirements for Quicken Essentials for Mac and it says an "Intel-based Apple Mac" is required.

David Kirk :

The G5 is not Intel-based, so, unfortunately, that program will not work on it.

David Kirk :

What version of Quicken were you using before the hard drive crashed?

Customer :

I DO NOT UNDERSTAND I HAVE BEEN RUNNING THIS SAME PROGRAM FOR THE PAST YEAR ON THIS COMPUTER . THE CRASH happened on Thursday. What can I do?

Customer :

Essentials for Mac 2010 My Mac is OS X 10.5.8

David Kirk :

And your Mac is definitely a G5?

David Kirk :

Do you know what model you have?

Customer :

Model Name: iMac G5

Model Identifier: PowerMac8,2

Processor Name: PowerPC G5 (3.1)

Processor Speed: 2 GHz

Number Of CPUs: 1

L2 Cache (per CPU): 512 KB

Memory: 1 GB

Bus Speed: 667 MHz

Boot ROM Version: 5.2.5f1

Serial Number (system): QP53502ASDW

Sales Order Number: Z0C00000D

Hardware UUID: 00000000-0000-1000-8000-001124CC3C50

David Kirk :

It appears that Quicken 2007 for Mac didn't require an Intel Mac: http://quicken.intuit.com/personal-finance-software/mac-financial-software.jsp

David Kirk :

(Listed under the system requirements on each link.)

Customer :

On the box it says:System requirements: for DS X 10.5

Customer :

David how could I have been running this before the crash?

David Kirk :

I really don't know. I'll opt out so that other experts can possibly help figure it out.

Customer :

I ran the upgrade could that be the reason it will not work on my G5 10.5?

Customer: replied 3 years ago.
I did not get a satisfactory answer. David Kirk said that another wold come on to answer my question. I should not be charged for this. you said you would send an email if so I would be interested in chatting more about this, But ass it stands now ...I am NOT satisfied.

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David Kirk
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4+ yrs personal use experience, 2+ yrs Mac technical support experience, 13+ yrs desktop experience.