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MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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I cannot print from my computer, although all other functions

Customer Question

I cannot print from my computer, although all other functions of computer, and copy and fax functions of printer, work fine.

On my iMac (model A1224) running OSX v. 10.6.2 my Officejet 5510 was printing, copying & faxing OK. For firsttime in months I tried to scan a document into computer. Did not work. I re-installed printer from Mac CD that came with printer (did NOT uninstall beforehand) . Scan worked fine (then - see below) as did copy & fax functions. However cannot print from computer - documents, e-mails, web pages. However, I ran a test page from computer - OK! Presume this implies units connected and cable working.

Have gotten various error messages on "Print Queue":
"Error"
"Error: Printer offline"
"Error: Fatal: Opening printer connection failed. Please check your printer connections and check for errors "

And sometimes a small yellow dot appears on the lower left of the HP icon. What's that mean?

I have turned power off to computer, to printer, unplugged USB cable, waited, re-powered.

USB cable (untouched for months) is well plugged at both ends.

I un-installed all HP items from computer per HP site, re-installed from CD, installed downloaded driver 5500_790_en.

At Apple icon / Preferences / Printer: "Officejet 5500 Idle" and "Default"

Nothing helps.

And now, after the second CD install & the download, the scan doesn't work! After a long wait the scan window appears, nothing shows in the big window where sample of scan would appear, a new window appears: "An error occurred when atempting to open the file", then on new "Problem Report" window: "HP Scan quit unexpectedly". Sure did!


Can you help? I'm an old, non-geek: any suggestions must be in simple detail! Thanks in advance.

Frustrated XXXXXXXXX
Submitted: 3 years ago.
Category: Mac
Expert:  MacTechTrainer replied 3 years ago.
Hello and thank you for asking your question, with JustAnswer.com/Mac.
I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.



**Please note: An "Answer" by me, or an"Accept" from you, does not mean the session has ended. So please remain patient with me and I will work
diligently, to resolve your technical question to your satisfaction.-Thanks!*
--------------------------------------------------------------------------------
Here are some steps you can try to resolve the issue:
• First, update your Mac OS X 10.6.2 to Mac OS X 10.6.7
Download and Install Mac OS X 10.6.7 Update Combo

• Once you have completed the Mac OS X 10.6.7 update,
then run this update for all HP compatible printers (including the OfficeJet 5500)
from Apple:
HP Printer Drivers v.2.6 for Mac OS X v10.6


Once you have completed these updates try your printing processes again and let me know if this helps.

This is my first answer, but certainly not my last, as long as this issue remains unresolved.

I will be watching for your reply.


If you have any more questions, regarding your technical issue, please feel free to reply back to this session as I am always glad to assist.

Regards,

-Terry
Customer: replied 3 years ago.
I installed...

Download and Install Mac OS X 10.6.7 Update Combo
..and...
HP Printer Drivers v.2.6 for Mac OS X v10.6

I can now print docs, e-mail, etc. from computer - thanks!

So far, so good. However, I cannot scan from printer to iMac.
Sequence:
doc face down on printer glass
Clicked scan at HP director in dock
Scan icon appears in dock
Long 5 minute wait
"HP Scan" window appears - large block under "Select the area to scan" completely blank.
(Printer never makes any usual mechanical noises)
Following windows appear:
Problem Report for HP Scan:
HP Scan quit unexpectedly - Explanation type: EXE_BAD_ACCESS (SIGSEGV)
Codes KERN_INVALID_ADDRESS_AT 0.00000000.....
Window: "Unable to connect to device"
Window: "Unable to communicate with TWAIN data source

I await your wisdom.
Jim

Expert:  MacTechTrainer replied 3 years ago.
Thanks for your update Jim.

Unfortunately after Mac OS X 10.5 Leopard and up, HP no longer provides software support for scanning with the OfficeJet 5500 series.

This is why you have not been able to get much functionality from the scanning feature. The TWAIN scanning software was made primarily for Windows operating systems.

Let me know if you have any further questions Jim, regarding what I have provided you in this session, please feel free to reply back to this post.

Thank you for your patiencel

Regards,

-Terry

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