I've already tried that link and it didn't help. It is the link for ITunes 64 bit for windows. I even tried a link to install 64 bit thinking that is what I needed and I got an error message.
I have a 32 bit operating system
Sorry you probably need a bit more info.
Processor: Intel (R) Core (TM) i7 CUP
M620 @ 2.67GHz 2.67
RAM 4.00 GB (3.24 GB usable)
system type 32 bit
No pen or touch input
This is a laptop issued by my employer.
I have done all the above steps. Downloaded quicktime and itunes and the message I get now is: "The file "iTunes Library .itl" cannot be read because it was created by a newer version of iTunes. That is the same message I received when I installed the itunes 9 version.
Thanks for all your help, but I'd like to withdraw my balance in my account. I am going to take my computer for service.