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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6558
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have problem with email box.

Customer Question

I have problem with email box.
Submitted: 3 years ago.
Category: Mac
Expert:  Jason replied 3 years ago.

Mac Extraordinaire :

Greetings,

Can you please explain your issue in further detail?

Who is your email provider?

Which program do you use to access your email (outlook, entourage, Internet Explorer, etc)?


Mac Extraordinaire :

hello

Customer :

my internet is working but I can't reseave or send email. my provider optimum on line

Mac Extraordinaire :

Ok

Mac Extraordinaire :

- Click the following link: http://webmail.optimum.net
- Log into your email on the resulting page.

Mac Extraordinaire :

You can then access your email on that site (read, write, etc).

Mac Extraordinaire :

Please, do that while I wait.

Customer :

ok

Mac Extraordinaire :

Thank you

Customer :

you are welcom but it does not help

Mac Extraordinaire :

What does that mean?

Mac Extraordinaire :

You were not able to login?

Customer :

can you enter my computer and help me toreseav my email as usual

Mac Extraordinaire :

Remote assistance is not available on this site.

Customer :

I am realy very disappointed because i vent to optimum by myself befor asking you for help

Mac Extraordinaire :

What does that mean?

Mac Extraordinaire :

You are disappointed because you were able to resolve your own problem with Optimum before contacting me?

Customer :

it means what it saz isnill cant use my email box icon mailbox located on desktop my email does not come there from server

Mac Extraordinaire :

Your last statement has thoroughly confused me.

Mac Extraordinaire :

True or False: Do you wish to continue troubleshooting this problem?

Customer :

I am sorry but i think that you are not proffetional inuf to solve such small problem

Mac Extraordinaire :

I respect your opinion.

Mac Extraordinaire :

I will opt out and allow another expert the chance to help if you wish.

Customer :

ok

Mac Extraordinaire :

Thank you

Customer :

I am very very disapointed with your service and wish to end this conversation! And I am not going to accept it. you are writing me that you send me email wich I can't reseave!!!!!!!!!!!!!!

Mac Extraordinaire :

Thank you for the update.

Mac Extraordinaire :

I see that you want to end this conversation. Does this mean you would also like a refund?

I can send the request if you wish.

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