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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2839
Experience:  worked as a Tech support Associate for Apple products
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My Ipod nano just quit working. The screen is black and non-responsive.

Resolved Question:

My Ipod nano just quit working. The screen is black and non-responsive. When I touch any buttons it makes a noise without any action. What do I do?
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Customer:

Ok

Ipod Specialist :

Let's try a reset. Toggle the hold button at the top back and forth 3-4 times and place it in a position so that you do not see the orange/red color. i.e. the hold button should be on top of the orange/red color

Ipod Specialist :

Then press and hold the menu and the center button together until you see an apple logo

Customer:

The apple has just popped up.

Ipod Specialist :

ok

Ipod Specialist :

let's wait until you are taken to the home screen

Customer:

Now what can I do to prevent this in the future?

Ipod Specialist :

Is it working fine now?

Customer:

So far, its synchronizing at the moment.

Customer:

What do you think caused it to do that?

Ipod Specialist :

May be the ipod was frozen. This may happen sometimes when some minor software issues occur. But nothing to worry

Customer:

Ok, it seems to be working fine now, thank you.

Ipod Specialist :

Only if it happens often, we need to repair the ipod

Ipod Specialist :

Good to know that...:)

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