How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2616
Experience:  worked as a Tech support Associate for Apple products
51110040
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Hi, I purchased an app from the itunes store and when it was

Resolved Question:

Hi, I purchased an app from the itunes store and when it was downloading I received a message that the session has timed out and now I can't get the ipad i bought today up and running. Please help.
Submitted: 3 years ago.
Category: Mac
Expert:  Vinod Menon replied 3 years ago.

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Ipod Specialist :

Did you mean the ipad is not even turning on?

Customer:

Are you the person I just paid $38 to?

Customer:

Hi Vinod, are you still there?

Ipod Specialist :

Hi

Ipod Specialist :

Am here, just had a power failure

Ipod Specialist :

Did you mean the ipad is not even turning on?

Customer:

The ipod powers up, there's no problem there. I just keep getting the session has timed out error message.

Customer:

When I click on itunes store to register it and get it set up I get the error message

Ipod Specialist :

Do you get that message in the computer or in the ipad?

Customer:

computer

Customer:

in itunes

Ipod Specialist :

Let's see which version of itunes you have.

Customer:

okay

Ipod Specialist :

Open itunes. On the top of the itunes, click on Help > about itunes.

Customer:

done

Ipod Specialist :

which version of itunes is it?

Customer:

It says 10.1.2.17

Ipod Specialist :

I believe you have turned off the firewall and the antivirus, correct?

Customer:

yes

Customer:

I did a system diagnostics.. can't remember how i got there, but the result was a suggestion to open some ports

Ipod Specialist :

Was it working fine earlier?

Customer:

Yes. I attempted to download an app and the "I tunes cannot connect to the itunes store. The network connection timed out" error message popped up and I've been blocked out since.

Ipod Specialist :

The itunes you have is new, but the newest version is 10.2. But before updating, let's try this

Customer:

The error message says to make sure network connections are correct.

Ipod Specialist :

Use this doc to flush dns cache and then try to connect http://support.apple.com/kb/ht1527

Customer:

I hate to sound like an idiot but you want me to follow the directions on that page?

Ipod Specialist :

I can also walk you through

Ipod Specialist :

which computer do you have? windows xp/vista/7?

Customer:

xp

Ipod Specialist :

Let's click on "start" button to the bottom left corner

Ipod Specialist :

Then click "run"

Customer:

go ahead

Ipod Specialist :

In the Open field type cmd and click OK.

Customer:

done

Ipod Specialist :

did you get a black window?

Customer:

yes

Ipod Specialist :

there, type ipconfig /flushdns and press Return on the keyboard.

Ipod Specialist :

There is no space between ipconfig and /

Customer:

done

Ipod Specialist :

did you get a message that DNS Resolver Cache has been successfully flushed.

Customer:

yes

Ipod Specialist :

Let's now open itunes and try to connect

Customer:

already did. no luck

Ipod Specialist :

:(

Ipod Specialist :

Let's now try to update itunes. Click on Help > Check for updates

Customer:

another error message "update server could not be contacted check connections"

Ipod Specialist :

give me one moment please

Customer:

kk

Ipod Specialist :

Did you try restarting the computer after you received the session timed out message?

Customer:

yes

Customer:

Actually no. Not after we did the flush

Ipod Specialist :

Let's try the restart

Customer:

How will I get back in touch with you?

Ipod Specialist :

You can bookmark this website and get back to me

Ipod Specialist :

Or you can sign in to just answer and find the question in the "my questions" section.

Ipod Specialist :

just reply to this once you are back

Customer:

okay, I'm back on. Still no luck

Ipod Specialist :

sorry to hear that.

Ipod Specialist :

Which browser do you use to access the internet?

Ipod Specialist :

IE or Firefox or Chrome?

Customer:

firefox

Ipod Specialist :

Even "check for updates" is not working, is it?

Customer:

correct. not working

Ipod Specialist :

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ Just click on this link to check whether you are able to access that website

Customer:

no luck

Ipod Specialist :

It means some ports are not accessible.

Ipod Specialist :

give me one moment here

Ipod Specialist :

Let's double check whether the firewall and the antivirus is turned off

Customer:

would that affect ports?

Ipod Specialist :

It may. But let's turn those off for now.

Customer:

what do I type into the run window to access the firewall?

Ipod Specialist :

Let's click on start > control panel. There, you will find "windows firewall"

Customer:

yes, both are still off

Ipod Specialist :

Let's open the "internet explorer"

Customer:

I wasn't able to so I clicked on the diagnose conductivity problems and received the following message:

Ipod Specialist :

what is the message?

Customer:

Windows cannot connect to the internet using HTTP, HTTPS or FTP. Check firewall settings for HTTP port 80, HTTPS port 443, and FTP port 21

Ipod Specialist :

Let's open internet explorer

Customer:

It won't do anything. The above error message pops up. Explorer does not open

Ipod Specialist :

It did not even open?

Customer:

No, it said the internet could not connect using those ports

Customer:

Firefox is working like a champ

Ipod Specialist :

But even firefox is not connecting to a secured website, correct? Are you able to access this website from firefox https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Customer:

No, but I'm able to talk with you, check my e-mail, log on to https sites

Ipod Specialist :

ohh ok

Ipod Specialist :

Give me one moment. Let me check the microsoft webstie

Ipod Specialist :

website

Customer:

kkk

Customer:

okay

Ipod Specialist :

When you open internet explorer, doesn't it give you a page with menus at the top such as File, Edit, Tools etc

Customer:

I downloaded the itunes update from the apple website on firefox and then restarted the computer. Still no luck with the itunes store. I'll check internet explorer again.

Customer:

Yes, i have access to the menus at top

Ipod Specialist :

Let's click on Tools

Ipod Specialist :

Then click "Internet Options"

Customer:

done

Ipod Specialist :

Click the Connections tab, and then click LAN settings.

Customer:

done

Ipod Specialist :

Make sure that the proxy server box has no checks and everything should be blank / unchecked on the page.

Customer:

Okay. We have high speed cable internet access does that matter? Both boxes are checked in the proxy server.

Ipod Specialist :

Uncheck the proxy server itself

Customer:

kk

Customer:

done. Do you want me to try the itunes store again?

Ipod Specialist :

Do you have something called "automatically detect settings" there?

Customer:

yes, but I just checked itunes store and I'm in!!!!!

Ipod Specialist :

great :)

Customer:

Should I go back and check the automatically detect settings box?

Ipod Specialist :

If you are able to access the store now, there is no need to check that settings

Customer:

Thank you so much Vinod. I'll go ahead and tap the Accept button so you can get paid. Again, my heartfelt thanks to you.

Ipod Specialist :

Good to know that the issue is resolved :) Thanks for your patience

Customer:

You kidding... you saved the day! Take care, Karen

Ipod Specialist :

you too

Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2616
Experience: worked as a Tech support Associate for Apple products
Vinod Menon and 2 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Vinod Menon
Vinod Menon
2180 Satisfied Customers
worked as a Tech support Associate for Apple products