How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask OSXpert Your Own Question

OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience:  2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
Type Your Mac Question Here...
OSXpert is online now
A new question is answered every 9 seconds

I have forgotten my password. Help!

Customer Question

I have forgotten my password. Help!
Submitted: 5 years ago.
Category: Mac
Expert:  OSXpert replied 5 years ago.

OSXpert :

Hi, my name is Britton. Are you available?

OSXpert :

Which password XXXXX you forget? Did you forget the password XXXXX allows you to log into your Mac?


I am trying to connect to my printer and need my password.

OSXpert :

I see

OSXpert :

Do you have the Mac OS X DVD that came with the computer initially?

OSXpert :

Are you still with me?




I do have dvd

OSXpert and 3 other Mac Specialists are ready to help you
Expert:  OSXpert replied 5 years ago.
Thanks for accepting, but lets make sure you get the information you needed.

Please go to the following website:

Click on "Resetting the original Administrator Password"

Follow the step-by-step instructions -- this will allow you to reset your password to something you can remember. Let me know how it goes, I want to make sure you get the help you need.