Hi, my name is Britton. Are you available?
Good deal, it sounds like we need to reset your password
Do you have the original Mac OS X install discs that came with your Mac?
Could you "hear"me? :-)
Not sure what you mean. I can "see" what you're typing
In reply to your question, no. I do not still have those discs.
Bummer, those are going to be necessary to getting your password. However, first tell me the version of Mac OS X that you're running. Click the Apple logo (upper left corner of the screen) and click "About This Mac"
I was just being funny on the question I asked about "hearing ". Sorry.
Ahh, lol, I see. Sorry, people don't usually joke around during these chats. They're often times frustrated and angry -- so I usually get right to the point. In any case, thanks, XXXXX XXXXX humor goes a long way :)
2.66 GHz Intel core 2 Duo Memory 2 G 800 MHz DDR2 SDRAM
Great, thanks. And which version of Mac OS X does it give you in that same window?
10.6.6 Is that ok?
Yes, that's perfect, thanks.
Is there any way you can get that disc back? It will really make things easier. Otherwise, consider purchasing one ($30) as it will probably come in handy later on as well
What would the disc say ?
It should be a whitish-grey colored disc and it might say something like "Mac OS X Install DVD" or something along those lines. It should be the only (or one of two) discs that came with your Mac originally
Don't worry ab out what I said: I will buy it and get rid of the problem? What do you think?
hmm, not sure. What do you mean?
I'm taking you up on the offer to sell me a disc for $30. so I can solve this problem. I NEED to solve this problem.
Oh, I see. I don't sell the disc...but the Apple store and many popular electronics retailers do. Do you have an Apple store / Best Buy / Frys near by?
No, not one that would be able to help me. What will I do with the disc? Does it have a universal password XXXXX something?
And if I went to a Best Buy, what would I ask them for?
are you still there?
yes, sorry. one second...
I have an appointment in about 30 minutes. I HAVE to go there. Are we near through or do I need to check in with you later?
Sorry about that -- when you go to Best Buy, ask them for a Mac OS 10.6 (Snow Leopard) DVD