Hi, my name is XXXXX XXXXX are you available?
What site is it that you're trying to view?Type it here, do not include the www.
okay, one second while I check it out
okay- i will wait
okay, so , you click the "Eagle Cam, Watch Now" graphic on the left side of the web page, you should get a window in the middle of the screen next -- confirm this for me.
thats is correct
okay, there should be a "Play" button (triangle pointing to the right, like on a VCR) near the bottom of the window, confirm for me that you have clicked this button
i have clicked that button
okay, what happens next? Are you just getting a single frame of the eagle's nest on the screen?
i don't get a picture--i get a message saying the picture is not available at this time (i'm not sure exactly what it says,but something like that)--i spoke to the people at the site(norfolk botanicle garden) they said it was working and i should refresh my screen
You might be missing a plug-in for your browser, let me take a look, hang on
Looks like the video stream of the eagle plays using Flash. Do you recall having installed Adobe Flash on your computer?
i don't know--did i mention that i have been watching this live cam for about one week with no problem
No, you didn't mention that. Tell me more -- did it just stop working one day? If so, what were you doing when it quit, etc... The more detail the better
i watched it sunday the 6th of march-- when i turned it on monday the 7th i could not get it --it would not come on all day monday and t uesday--it did not quit while it was running. ( in detail--i went to the site clicked the arrow and got the message that the site was not available. are you getting a live picture?
Yes, I am watching the Eagle roll around on the egg -- it's pretty cool
Let's try resetting Safari -- first, bookmark this site so you can come back to this chat session
okay i will- how do i reset safari ?- is it in the safari drop down menu
yes, I see you stepped out of the chat. Did you reset safari?
do i close this window before resetting or choose reset while the widow is open?
Make sure all of the boxes are checked, then choose reset with this window open. Then come back to this page
Did you try viewing the eagle cam?
okay--i reset safari- i lost my contact with you-the bookmark took me to the home page--i went to my email and found you again.
i am afraid to close this page again because its hard to get back to it
okay cool, press command+n (command may have an Apple logo on it) to open a new window, it will appear on top of this window. You can switch back and forth between them using the mouse
In the new window, try to view the eagle cam
it still says unavailabe--i'm discourage--i love this site-eggs are due to start hayching on saturday or there about
Let's try a different browser -- do you know how to install software on a mac?
no- but i can follow directions
okay, go this site, again in a new window...http://www.google.com/chrome
then click "Download Google Chrome" in the upper-right corner
Keep me posted on your progress so I don't get too far ahead
okay i downloaded google chrome--it told me to double click on google chrome icon in my application folder but its not there
thank you for your patience i appriciate it
Sure thing -- sorry, I had to step away and use the bathroom
Open a Finder window (blue smiley face on the dock at the bottom of the screen)
then go to the "Downloads" folder
there is no downloads folder there
which version of Mac OS X are you using?
Click the Apple logo in the upper-left corner, then click about this mac
mac os x 10.4.11
okay, do you have a Finder window open?
click your name (login name on the left-hand pane of the window)
Then, look for a folder called "Downloads" on the right side of the window
hmmm, click the safari menu (top right corner)
then click "preferences", what does it say next to "Save Downloaded Files To"
top left-corner, sorry
the safari menu is in the left top corner-(in case that makes a difference) i'm going to click on it now
Yes, my mistake, top-left corner
okay cool, click the desktop in the finder window
Then, you should see the file you downloaded (chrome)
it is not there--should i try to down load it again
no, i don't think you need to...can you move the windows around so you can see the desktop? See if you can see the file there
If you still can't see it, we can try something else -- is the download window from Safari still open?
its not there --no the window is not open- sorry--how do i do that again
http://www.google.com/chromeGo to this website, then click "Download Google Chrome" again
You may have to click "Agree" next -- do so and a small window should appear with your download
Remember to go to the site in a new window so you don't lose this chat session
Keep me posted...
How are we doing?
ok it is downloaded--i don't think it really was last time because this took longer--now it wants me to do something else -to install the down load or launch it???
ok it says it should be in my application menu--how do i go there again?
You should see an icon for Chrome when you open the "Applications" folder
it is there--guess what--it says i can not use google chrome with this version of mac osx
can i upgrade
Bummer, one thing after another...
Firefox should work... it'll be easier than upgrading Mac OS X
it also told me that when i tried to install itunes 10.5 and my shuffle
Go to this site (again in a new window)http://www.mozilla.com/en-US/firefox/
Download and install Firefox in the same manner that you just did with Chrome
ok its downloading should take 20-30 min i'll let you know
i have downloaded firefox -put it in the applications folder and dgragged it to the doc as told by the screen
okay, click the FireFox icon
it says to click on safari to import everything to firefox--ok
when Firefox opens, you should get a browser window (looks like Safari) -- type in the eagle cam website in the bar at the top -- just like you did in Safari
then on firefox start--?the other op is import home page frm.safari--its wants me to click firefox start
yes, start firefox
it wants me to make firefox my default browser
say no for now
in the bar at the top (where you type in websites...just like in Safari), go to www.wvec.com and see if you can see the eagle cam
ok here goes
good deal, cross your fingers :)
no luck---you have been so great to try to help me--i don't know what to do next i guess just give up trying
thanks....I don't want to leave you hanging though. Do you want to try something else?
k, go to this site....
when they said to refresh my screen or window or whatever they said what did they mean
and download Adobe Flash Player
It means to reload the webpage...you are effectively refreshing each time you close the browser (firefox, safari, etc...) and navigate to www.wvec.com
i will have close all windows to install the down load. can i get back to you through the email--last time when i bookmarked this page it came back as the home page and i could'nt find you
did you bookmark this page:http://www.justanswer.com/mac-computers/4p8zh-watching-live-eagle-cam-several-days-for.html
yes--but when i can back to it it was the home page and this page could not be opened
Is there a link in your email that you can follow? Is that how you got back here last time?
i just choose bookmark this page no add bookmark-that all that is offered
yeah, "bookmark this page" is fine... it does the same thing
yes i got back to you through the link in the email
Come back to me through the email link -- sounds like it will be easier
I have a meeting in 5 minutes...once you close this window, install Flash (that you just downloaded), restart Safari and come back here
Then open a new page (command+n) and go to www.wvec.com -- try to view the Eagle cam
I will be away in a meeting for at least 30 minutes
i installed flash-at least i think i did--it instl. complete-but i can't find it anywhere--there is an icon on the desktop-but it is the installer
not the actual icon where do i look for it to be sure it is actually there?
still no picture at wvec.com
Yes, the Flash installer needs to be run (I assume you ran it and completed the installation?)
There is no icon to run flash, it's embedded into Safari
hi--i don't know if i ran it but it did say instl. was complete--i must have done something wrong because it doe'nt show up any where(only as an installer icon---but there must be some where to look to see if it is there
i foolowed the instructions to install--there were no instructions that said run
nope, if the installer said it was complete, then it's installed. There will not be anything to "click" persay, flash runs in the background behind Safari as a plug in
the install icon is still on the desktop
so still no picture on web cam(wvec.com ) have we run out of opptions? i do appriciate your help
I'm running out of ideas, but we can try booting into safe mode -- this will essentially help clear out old files (cache) on the system...try this...
ok lets try
1.) Shutdown your Mac
2.) Press the power button on your Mac to turn it back on
3.) As soon as you hear the startup chime noise, immediately press and hold the <SHIFT> key until you see a progress indicator.
4.) Release the <SHIFT> key when you see the progress indicator -- allow your Mac to boot up.
5.) Once your Mac has booted in safe mode, reboot it and allow it to boot normally.
Try this and then come back to this chat and we'll see if you can view the eagles then...
ok its done--shall i try to look at wvec.com
yes, please do
just tried--no luck--i think we have run out of ideas-and its too dark now to see anyway.