You will get the apple logo between 5-15 seconds when you hold both the buttons together. Did you get any apple logo?
What happens after that? Are you still getting an entirely black screen?
So you are having the problem only when you click on the video app icon, correct?
So if you try to play the videos not using the video app, do they play fine?
So the videos are not there in the ipad, is that what you mean?
Did you check in the videos section?
Give me one moment please
Is "video app" something which you downloaded from the store or was it already there when you bought the ipad?
May be we need to restore the ipad to factory settings. Before that let me search for alternative and much easier solutions
Did you download them directly to the ipad or transferred from the computer?
ok. give me one moment her
Double click the home button.
then scroll over to the play button and press it. This may resume a movie and allow you to return to the videos list by clicking done button in upper left corner.
We don't have a case number. You can bookmark this web page and get back to me once you are back. Before that I would suggest you to do this - double click the home button. This will give some icons to the bottom of the screen. Just swipe your finger from right to left. Click on the play button shown there
Let me know if that does not work. I will check for other solutions and post it here
Reset the ipad again. Once you are in the home screen, press the home button twice. Don't click on the videos app before that
Reply once you are back and let me know whether that step helped or not. Meanwhile, I will search for alternative solutions and post it here.
sorry to hear that. I found in the apple discussions forum that a number of customers having this issue. This is one of the steps that worked for them - go to the "iPod" app.. i.e. NOT the "Video" app.. play a video there (not the video that was playing when the video app got stuck.. might try a few if the first one doesn't play).. i can confirm that it works with a movie.. others have said it also works with a video podcast.. but it can't be the same movie that was playing when the player got stuck.. play it.. then go back to the video app and the movies should be listed there again..
This is the website I went to - http://discussions.apple.com/thread.jspa?threadID=2682067&start=15&tstart=0
If that step doesn't work, reset all settings on the ipad. Go to settings > general > reset > reset all settings.