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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Dear Sir I brought a HP Deskjet D2663 Printer and tried

Customer Question

Dear Sir

I brought a HP Deskjet D2663 Printer and tried to download the program that comes with it, but that was unsuccessful. Then tried to downloaded the program from the internet, that was also unsuccessful. Can you help me. I need to get this Printer going.

My computer is a MacBook Air

Regards

Victor
Submitted: 5 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 5 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Do you mean install?

Viet - Computer Tech :

What is the error message when you tried to install?

Viet - Computer Tech :

Do you have windows xp, vista, 7, etc?

JACUSTOMER-dfwqgwei- :

Yes , I need to install the Program to get the Printer to work.

Viet - Computer Tech :

What is the error message when you tried to install?

JACUSTOMER-dfwqgwei- :

It asks for the Make , which I typed HP Deskject D2663, but it replies not listed.

Viet - Computer Tech :

Let's do this, remove the printer from the computer.

Viet - Computer Tech :

Then insert the disk

Viet - Computer Tech :

and follow the directions to install and let me know

JACUSTOMER-dfwqgwei- :

The other problem is that the program asks me to deleat the previous HP Deskjet D1663 program, which I done it, but then stops there.

Viet - Computer Tech :

Do you have Windows xp/vista/7,etc?

Viet - Computer Tech :

Ahh, I see you have a Mac. Let me open your question to the Mac experts.

Viet - Computer Tech :

Please do not wait, you will get an email when there is an answer. thanks.

Expert:  Daniel replied 5 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
First, what version of Mac OS X you have?
How do you wish to connect to this printer?