How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4750
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

My mouse quite working. How do I get it back

Customer Question

My mouse quite working. How do I get it back?
Submitted: 3 years ago.
Category: Mac
Expert:  Daniel replied 3 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
What kind of mouse is it?
How does it usually connect? BlueTooth or USB dongle?
What version of Mac OS X do you have?
Customer: replied 3 years ago.
I am trying to figure out about the subscription.
Expert:  Daniel replied 3 years ago.
This will help with that.
Let me know when you get that.
Customer: replied 3 years ago.
What do you need now?I have a mac lap top with a wireless mouse that just quite working. I don't know about the bluetooth but that sounds familiar.
Expert:  Daniel replied 3 years ago.
What kind of mouse? Logitech, Apple Magic mouse?

Customer: replied 3 years ago.
I don't know but I guess it is Apple because that is where I got it.It has an apple on it.
Expert:  Daniel replied 3 years ago.
Does it look like this?
graphic
Customer: replied 3 years ago.
yes
Expert:  Daniel replied 3 years ago.
On the bottom of the mouse near the top of the battery door is a switch, push it up so that green shows. This turns the moues on.
A tiny green light will also show. If that does not happen then make sure the batteries are in correctly.
Then in the menu bar find this icon.
graphic
I do not think that you will need to do anything here once it is on and or the batteries installed correctly.
I have that same mouse and the switch is quite easy to flip to off when replacing batteries.
graphic
That should get your mouse hunting cheese again.
Customer: replied 3 years ago.
Of course i've turned it on with new batteries but i can't find the icon you show. Be more specific.
Expert:  Daniel replied 3 years ago.
Open System Preferences/Bluetooth,
graphic
For this, not the check boxes for Show in menu bar.
graphic
Then you have the icon I showed you in your menu bar next to the Airport icon.
This is the users manual for that mouse, best mouse I ever had.
That help?
Customer: replied 3 years ago.
I don't kown where to start .to find what you are showing, tell me where to start
Expert:  Daniel replied 3 years ago.
In the Apple menu is where you start.
graphic
Or this will be in your dock
graphic
This is the System Preferences icon.
Customer: replied 3 years ago.
OK I got it now what do I do?
Expert:  Daniel replied 3 years ago.
Did you read the manual?
Customer: replied 3 years ago.
What manuel?
Customer: replied 3 years ago.
Nothing came up except the apple icon
Expert:  Daniel replied 3 years ago.
You have two possibilities here, one, scroll down and the rest will appear, two, place your cursor in the center near the bottom and click on this.
graphic
This will open it in preview.
Customer: replied 3 years ago.
It is too complicated for me, you need to walk me through it.
Expert:  Daniel replied 3 years ago.
Ok, this is what I want you to do.
Check the tiny light and make sure it is on.
graphic
If there is no light make sure the switch is on, if it is on and still no light change batteries or make sure they are inserted correctly.
If all checks out and you have used this mouse before with this Mac put it down and click the clicker once to reconnect.

If the above fails then, open System Preferences found in the Apple menu.
graphic
graphic
Now click on Bluetooth.
graphic
Make sure that Bluetooth is turned on and discoverable.
Check the box for Show Bluetooth in menu bar.
If the mouse does not show in the list slide the on/off switch on the mouse off and the on again. It should now appear in the list (give it a few seconds).
Click on the mouse in the list once to highlight it and then click Connect.
You should now be able to use the mouse.
Quit System Preferences and you are done.
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4750
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 5 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
It is working now,thanks
Expert:  Daniel replied 3 years ago.
You are welcome.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions