How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MacTechTrainer Your Own Question

MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Type Your Mac Question Here...
MacTechTrainer is online now
A new question is answered every 9 seconds

i work from home and received a new laptop for work. how could

Customer Question

i work from home and received a new laptop for work. how could i discover if my employer is monitoring activity or recording my screen? i see no unusual apps but also not sure what ''secret'' things to look for.
Submitted: 3 years ago.
Category: Mac
Expert:  MacTechTrainer replied 3 years ago.
Hello, and thank you for asking your question, with
I am Sr. Mac Support Specialist, Terry, glad to assist you.

(Please Note: In advance I appreciate your Accept. However, your feedback is a very important determination of how I provide service to you, so please complete the survey at the end of this session- Thanks!)
Here are some steps you can try to resolve the issue:
Click on Apple menu icon in upper left corner of your screen,
System Preferences > Sharing > Remote Management
• Turn Remote Management: Off
• If the the Remote Management is On, change it to
"Allow access for: Only these users" BUT don't put anything in the list

You can also click the Options button under the Allow access for: section and check the box entitled, "Show when being observed" option.

This is about the best you can do, especially if your employer is using Apple Remote Desktop.

• I would recommend Little Snitch ( to you, but this Mac software application only monitors programs that attempt to establish an outgoing Internet connection to other sites- this application allows you to accept or deny the connection.

Otherwise, job-wise, you have to set up your computer, the way your employer requires. Take if from me, I am telecommuter of almost 3 years with my company, so believe me I know.

But again, the first option is your most viable workaround option, because you still get monitored, but with some limitations.

I hope this helps.

If you have any more questions, regarding your technical issue, please feel free to reply to this post as I am always ready to assist. Thank you!


Customer: replied 2 years ago.
Hey Terry- so if all of these items are disabled and there's no visible application on my computer, what other sneaky ways could they be doing this? Through email or chat? Can they use my webcam without me knowing?

Not paranoid here, just looking to get educated because I get asked these questions as well. Not sure if anything can be done by messing with the root or any hidden files. Can there be a hidden file log?

Again- I use this computer for everything and have been encouraged to use it like my own. I can't maintain multiple computers anymore so this is the best option for me. Just need to know what to expect and such.

Hope this helps.
Expert:  MacTechTrainer replied 2 years ago.
Thanks for your reply and inquiry.

No you are not being paranoid- cannot fault you for being concerned. By knowing how remote monitoring on Macs works, I can tell you would actually be monitored if you have previously had Apple Remote Desktop installed on your Mac. Otherwise
your email and chat cannot run the risk of being monitored, if they are not linked to a server that is hosting your computer in say, a VPN or Virtual Private Network.

Take it from me, I telecommute from home and the only way I am monitored is that my management had to ask that I installed the Apple Remote Desktop software . And if that wasn't enough, I had to give the manager permission to get access to my Mac to monitor it. So what I am saying here is that I was aware when I was being monitored.

The only other way your Mac could be monitored is if they have your IP Address for your laptop and again the only way they (your management) can access that IP Address is if you are linked to the company's Intranet via VPN (Virtual Private Network)

As a result, not to worry there is no hidden log file and you would have to give permission at least once before your Mac could be monitored.

I hope this helps.



JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
< Last | Next >
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC

Meet The Experts:

  • Mike's Avatar


    Mac Medic

    Satisfied Customers:

    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • Mike's Avatar


    Mac Medic

    Satisfied Customers:

    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • Ashik's Avatar


    Mac Helper

    Satisfied Customers:

    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • Daniel's Avatar


    Mac Genius

    Satisfied Customers:

    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    worked as a Tech support Associate for Apple products
  • Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    20+ years in the computer/Mac industry
  • David's Avatar


    Mac Support Specialist

    Satisfied Customers:

    BSc, H.Dip, Apple Certified