No this does not help as the ipod will not turn off. This is why I cannot reset it.
I have just made an appointment to go into Apple store because your answers will not be able to help me if I cannot turn it off.
I cannot therefore accept your answer. I do not want to pay for this as it is not helping me .
Thank you ..... and yes, I have spoken to the tech at the Apple Store and I believe they will be able to solve this issue for me.
I want to opt out of this Just answer as well so accept your last reply
Thank you for reply.
I need to ask if I have to pay still for this service as it has not resolved the IPOD issue...but when I tick Accept your Answer it automatically says I will be charge to my Visa.
Can you please let me know who I contact on this as it does not give any other options other than to reply to you.
Dear Customer Service.
I could not resolve the issue I have with my IPOD by using this internet service so I have spoken to Apple Store and organised to take my IPOD into them on Saturday. I therefore do not want to push your accept button as I do not need to pay.
So please credit my deposit back accordingly.