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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2860
Experience:  worked as a Tech support Associate for Apple products
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My iPad has worked flawlessly up until a few days ago. Now

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My iPad has worked flawlessly up until a few days ago. Now I can not get on the internet at all through Safari with following message "Safari could not open the page because the server stopped responding". What can I do to fix this?

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Ipod Specialist :

Have you recently changed your router/router settings?

JACUSTOMER-4indb5xf- :

Thank you

Ipod Specialist :

Are you able to connect to the internet from the computer?

JACUSTOMER-4indb5xf- :

yes - am on it now.

Ipod Specialist :

ok

Ipod Specialist :

You have not changed any router settings recently, correct?

JACUSTOMER-4indb5xf- :

wireless 80211.n linksys router. All other computers and Kindles are working..

JACUSTOMER-4indb5xf- :

Nothing has changed.

JACUSTOMER-4indb5xf- :

is there a way to check the settings on the iPad?

Ipod Specialist :

Let's try this. Try a simple reset. Press and hold the power button and the home button together until you see an apple logo

JACUSTOMER-4indb5xf- :

okay done.

Ipod Specialist :

After restarting, try to connect to the internet

JACUSTOMER-4indb5xf- :

is it restarting now?

Ipod Specialist :

yes, it is restarting your ipad

JACUSTOMER-4indb5xf- :

Now it tells me "you have not signed up for a data account"

JACUSTOMER-4indb5xf- :

Why was it working before? Didn't I have a data account?

Ipod Specialist :

Let's check what happened. on your ipad, go to settings > wifi and check whether you network name has a tick mark next to it.

JACUSTOMER-4indb5xf- :

dumb question - how do I get to settings?

JACUSTOMER-4indb5xf- :

scratch that..found it..

Ipod Specialist :

:)

JACUSTOMER-4indb5xf- :

my network name does not have a tick mark next to it..

Ipod Specialist :

ok

Ipod Specialist :

let's click on the network and connect to it

JACUSTOMER-4indb5xf- :

wait..yes it does as I drilled down..sorry, just had to drill down..

Ipod Specialist :

no problem.. to the right of the network name, you will have a blue arrow. let's click on that

JACUSTOMER-4indb5xf- :

I see it. will do..

JACUSTOMER-4indb5xf- :

done..

Ipod Specialist :

Once you go there, let me know what the "ip address" is?

JACUSTOMER-4indb5xf- :

192.168.1.101

Ipod Specialist :

that looks good.

Ipod Specialist :

Let's go back to the home page. Click on settings > general > reset > reset network settings

JACUSTOMER-4indb5xf- :

okay

JACUSTOMER-4indb5xf- :

okay done.

Ipod Specialist :

good

Ipod Specialist :

let's now go to settings > wifi and connect to your network

JACUSTOMER-4indb5xf- :

I see the apple up now.

JACUSTOMER-4indb5xf- :

okay.

Ipod Specialist :

ok..let's wait

Ipod Specialist :

once it is back to the home page, go to settings > wifi and connect to the network

JACUSTOMER-4indb5xf- :

I have to get the password XXXXX my files.

Ipod Specialist :

sure

JACUSTOMER-4indb5xf- :

one moment please

Ipod Specialist :

sure..take your time

JACUSTOMER-4indb5xf- :

joined the network successfully. tick next to network name.

Ipod Specialist :

good. Let's now click on that blue arrow again and give me the ip address

JACUSTOMER-4indb5xf- :

192,168.1.101

Ipod Specialist :

Let's now try to connect to the internet

JACUSTOMER-4indb5xf- :

not the comma, "period" instead..

JACUSTOMER-4indb5xf- :

okay

Ipod Specialist :

ok

JACUSTOMER-4indb5xf- :

working!! well done. anything I can do on my end to prevent this from happening again?

Ipod Specialist :

great to know that it worked. You need not do anything special. May be it is the case that your ipad forgot the network.

JACUSTOMER-4indb5xf- :

okay..how do i pay you?

Ipod Specialist :

if you are satisfied, you may click on accept and i will be paid

JACUSTOMER-4indb5xf- :

I will. Thank you..

Ipod Specialist :

Thank you and have a great day

Vinod Menon and 2 other Mac Specialists are ready to help you

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