Ask Mac Questions and Get Answers from Experts ASAP
We will try to help you.
In which software are you getting this issue ?
is it Itunes ?
When iTunes displays the exclamation point beside a given track or file, it means that the library went to find that file and was unable to do so, or unable to open it once found. This can mean a few things -- it may mean that the file has corrupted in some way, thereby rendering it unplayable, or it may be that the file has moved. Have you done any moving about of your music files recently, or done any re-naming of files or file information? Any of those factors can make the library think the file is missing or may have relocated the file altogether.
Check this folder
Is the file that is showing exclamation present there or not.
no. i just sync my iphone occasionally. thats all. i'm not that computer literate to move files on computer. 95 % of my music has ! next to it. approximately 400 songs
Okay, try going to the folder I mentioned.
Or it may C:\Users\"Your computer name"\Music
ok i'm yhere
Open the iTunes folder
open.... has ! by every song
Right click and Open with
Right click a file with exclamation mark
and select the option Open with
You can select Itunes if that fails, Open with media player.
i'm lost. not sure if i'm doing this correctly
Just Right click a music file with exclamation mark
you will have different options and Mouse over to "Open with"
You will get different players including iTunes and Windows media player
lets start over......... what do i do first
Just Right click a Music file in that folder with exclamation mark.
it doesnt allow me to open with anyother program
What happens when you try Media player ?
Windows media player
only the few songs that don't have an ! point next to it come up. no other songs are present. app. 20 songs
in media player
Are you able to see those files in that particular folder ?
yes... app. 20 of them
You said you have 400 songs in the library
app. 400 in itunes library
Not in the folder
yes.. only a few show up
Some how those songs vanished from the folder
and the itunes library just showing the old list
As the songs are not there its showing exclamation in the iTunes library
now what ?
Let me check for some recovery softwares
try this first
open up iTunes. From iTunes' Menu bar, select File > Library > Import Playlist. Doing so will open a file selection window. Use the window to navigate to the iTunes Music Library .xml
doesn't show itunes m. library.xml
Click the File tab in the toolbar at the top of iTunes. Select Import.
View the Import window that will pop up. Go through your files and locate the exported playlist files you wish to restore. if you can see any
don't see any.. i'm confused or lost
Try the recovery softwares
Use the download Now option for the trial version
listen........... all this is over my head when trying to recover.. the data rec. software says to put on another drive. I dont know how to do that. they say if I dont do it right ,I'll loose everything. please refund my money, you guys cant help me. i'll have to take my computer to a local shop. some body more knowlegeable than me. thank you for trying, though. XXXXX XXXXX
I will opt out
as I am running out of ideas