I am Vinod. I will try my best to help you resolve this issue.
Let's connect your ipad to the computer. Press and hold the power button and the home button together for 10-15 sec
Thank you but I thought I was talking to an american. Are you in India? I did as you requested. Inow showitunes and the cable
I am in India.
does it show a itunes and a cable now?
It says you are an ipod expert and i have an ipad
I can help you with ipad/ipod/itunes
is it showing an itunes symbol and a usb cable?
what do I do now? Yes it is
It means some software issues has happened to the ipad or it does not have anything
have you synced your ipad with itunes?
This was before it went to sleep
now since it is showing the itunes and the usb cable, we need to restore the ipad to factory settings.
How do I do that
Your ipad is still connected to the computer, correct?
Let's open the itunes.
How do I do that and not lose you?
You can minimize this window and open the itunes application.
I have itunes up but it is not the home page so where do I go?
I will send you a screen shot. Let me know if that is the page you have.
no, I had a picture of my ipodinfo and a restore button which i pushed
We cannot do a normal restore. That will not help. Press and hold the home button and the power button together until you see an apple. The very moment you see an apple, let go off the power button, but keep on holding the home button. Your itunes should ask you to restore it explicitly
Once restored, set it up as a new ipad
Im sorry but i have itunes motive and usb cable picture again
It will show you just that picture, even if we do a reset. Once you see an apple logo after reset, keep on holding the home button until you receive a message in itunes saying that ipad is in recovery mode
it will take around 5-15 sec
did you get that message?
no it says on my computor that i have to restore the ipad before i can connect with the itunes
Does that message say that "itunes has detected an ipad in recovery mode".?
Let's click on restore now.
I did it
done with the restore or is it still performing it?
It just went to apple
It will take some time to restore. The restore progress will be displayed to the top of itunes
Yes it is about half finished
It is also on the screen
yes it is
Why when my ipad is under warenty do i have to pay 25 dollars to fix it?
Just Answer is a paid website. It is not affiliated to apple anyway.
Boy what a rip off!
Apple should pay this
You will get free support from Apple since the ipad is under warranty. Their phone number is XXXXX
If you are not satisfied, you can get a refund from just answer by going to
I tried their number and they were closed and sent me here. I thought I was still connected to apple
sorry to hear that. Not sure how that happened
My screen is now black. Do i try to turn it on?
Usually they work from 8am to 8pm central time
No. Let's wait
The computer should tell that the restore is complete.
Its a holiday and Sunday here
Apple works 7 days a week.
may be every site is having a common holiday today.
The computor already said that Now i have to restore as starting from scratch, right?
set it up as a new ipad
okey it started Thank you very much since i dont know what made thia happon i hope it doesnt do it again
It will not.
Good to hear that it worked.
Thank you are we through? I will hit accept because its not your fault i was sent to your company
I understand. We are through.
You can just reply to this if any issue occurs.
have a great new year