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I am Vinod. I will try my best to help you resolve this issue.
Since we don't know the passcode, the only way to get out of it is to restore the ipod to factory settings.
Have you installed itunes in the computer?
yes and i just created an account
let's open the itunes and connect the ipod
it is on and connected right now
which ipod is it?
now im not sure but it has 80g
its black has a touch sensative scoll
To the left side of the itunes, your ipod should show up under "devices"
ok so im on the store page and am logged in but i dont see any devices
not in the store page. To the left side of the itunes, you will see Library, music, movies, apps ......store, itunes store... devices?
is this the ipod you have?
ok just one moment please
whats that image of cause i believe my ipod is a 5th gen
ok so in the itunes the devices isnt even showin up
Let's try a reset now. Make sure the hold button is off (ie you don't see the orange or the red color). Then press and hold the menu and the center button together until you see an apple logo
i did that already and when it turns off it shows the locked sign still
I understand. But we need the ipod to show up in itunes. That is what we are trying. If you have already tried a reset by connecting the ipod to the computer, there is no need to try it again. Let's disconnect the ipod then
yes and i even restarted the itunes and it said that the store wasnt available at this time so that doesnt even matter right?
Now, press and hold the menu and the center button together until you see an apple. The very moment you see an apple, press and hold the center button and the play/pause button together. This should place the ipod into disc mode.
We need to connect to the store to restore ipod. We will check that next. Let's place the ipod into disc mode first.
doing that now
ok it says ok to disconnect
ok. let's now connect it to the computer
ok i just connected it
Now, is it showing up in itunes under "devices"?
should it show up in the library
I will send you a screenshot. give me one moment please
i cant even get that to show up maybe i need to plug it into a different usb port
Yes. Let's connect it to a different one
just a moment please
Is it showing up now?
i had to do a lil manuvering under the table to conect it im checking now
ok so that didnt work how can i sync it manuely to the computer my ipod is still in disk mode
First of all we need the ipod to show up in itunes. Which version of itunes do you have? To check that click on the Help menu at the top, Help > About itunes.
that might be the reason the ipod is not showing up and also you are not able to connect to the store. It is a very old version of itunes
Let's click on Help > check for updates
there is itunes 10.1.1
yes. let's go for that
ok it ask to install all 4 items so thats what im goin to do
let's install everything
its almost half way
well thats just one item thats almost done can u bare with me for a lil bit
Have you started celebrating the new year?
i am definatly celebrating with my kids i dont drink or do anything im a square lol ive gotten into way to much trouble drinking
what rU going to do when u get off
It is already 9AM over here on 01/01/2011
I went out at 12, danced with people in the street..:)
omg so rU hungover at all
that sounds fun where do u live?
I don't drink either
ok is that any where near turkey i have some friends that here in the states from there
you ever thought about coming to the U.S?
of course. never had a chance so far. may be the next new year I will celebrate in US
Is it still installing?
man that would be cool to celebrate it twice leave at like 12am and arrive in the U.S before 12am here
but it takes around 24 hours to travel from India to US
damn bro thats so long that includes lay overs
its halfway done now... you got a family that might be traveling with you at all?
not yet. My parents are reluctant to travel abroad and I haven't married yet..:)
i would like to go to india europe australia everywhere to see different cultures and try new foods
That is great.
i see i had kids way before i was married and then when i got married i was divorced in the next year
How may kids you have? Are they both studying?
there is a situation updating the safari 5
ok. has it done with itunes?
and apple updates?
i have 5 kids lol but they are all just the most amazing thing your parents would tell you
having a child is so awesome and a lot of work but worth every moment
its updating the itunes+quicktime
isn't it difficult to handle 5 kids?
ok. It will take a bit more time
a lil hard at times but then i just sit back and watch the crazy things they do and think to myself i had to have done all that... Im thinkin that it will take just a lil longer
no problem. it will take some time to install everything as the itunes you had is really old.
well i hope this fixes the problem cause i will have spent some money for nothing if it doesn't and that will sux
don't worry. It should work. The only problem is that the itunes is not recognizing your ipod.
yeah and i guess this is a newer ipod
It is an old ipod.
its installing the software now so hopefully it will go faster then the download... Is it really? yeah the new ones are the touches huh?
It should install faster though it take some time to install the quicktime and apple mobile device support.
The new ones are touches. But Apple do have the classic ipods, but they are 160gb
oh thats so much memory i dont quite now what i would even do with that much
so while your helping me are you helping other people as well?
if someone comes online.
no one thus far.
so when we are done can you just like go online or anything else to pass the time
I would go out and I enjoy roaming...
Not too much online activities than using facebook at times
oh india is really big isnt it how long does it take to travel from one end to the other do you know?
Not as big as US is. I haven't travelled out of South India thus far. But it takes only around 3 hours to travel from one end to another by air.
yeah thats about the same here from north to south
but east to west is like 12 or 14
Which state are you located?
ok so its done but it didnt allow the safari 5 to download and now just go to the itunes again
you mean it is still installing itunes?
no its updating the itunes library now
k. we are almost done.
Is your ipod connected?
Is your ipod showing up in itunes now?
but it is still on the disk mode
that's not a problem.
But is it showing up in itunes under "devices"?
i dont see the devices sign or anything
Let's disconnect the ipod and try with a different usb port
it hasnt finished the update in the itunes
May be because of that. Let's wait
it isnt letting me do anything in there yet
Don't do anything. Let's wait for it to finish
ok its asking to sync my ipod just a moment
that is a good sign
oo thats a tutorial hold on
You may click on the ipod name shown under devices to the left side.
hold on one sec
ok so i only have the library not the whole itunes what would i do after i got to the devices?
but i dont understand how its just the library
Below devices, your ipod show up. Click on that
You mean some songs are missing from your library?
no it just shows library and like music, movies, tv shows, that type of thing
Once you click on the ipod name, to the middle of the screen, you will see a button called "restore"
Just disconnect the ipod and connect it to a different usb port
k just one moment
yea that just isnt there so seeing how we can get it to work do i still have to pay i cant get anything like that screen to show up
give me one moment please
im not trying to like gip u for helping me but i just cant get it to work and this is just irriatating me and i know its not ur fault
I understand.Do you have a different computer?
not here im gonna have to wait till monday or tuesday
till her dad gets back to see why its not showing up
May be an uninstall and reinstall of itunes and its components would help.
my girl is gonna cut my head off if i dont give up so i dont have the time to go through all that again
whats that web site?
It helps you uninstall and reinstall itunes. Just perform all the steps in that. If that too does not help, you need not pay. You can get a refund from http://www.justanswer.com/refund/refund.aspx
It is better the ipod is in disc mode to get it restored. If you want to go to the regular screen, you can always do that by just resetting it.
You can also try a restore with a different computer.
ok thanks for all your help vinod youve been very patient and as helpful as you could be have a good morning man
Thank you for your patience
Have a great new year