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VanMagnus Systems
VanMagnus Systems, Mac Support Specialist
Category: Mac
Satisfied Customers: 522
Experience:  A+ and Network+ with more than 18 years in the IT field. Have worked on MAC's since I was 16.
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i have a panic(cpu 0 callert 0x55bfa5); Unable to find driver

Resolved Question:

i have a panic(cpu 0 callert 0x55bfa5); "Unable to find driver for this platform" blah blah blah. when i turn on my imac this is what appears. i tried tpo reinstall my disks thyat came with computer but now it is inside and doing nothing.
Submitted: 3 years ago.
Category: Mac
Expert:  VanMagnus Systems replied 3 years ago.

VanMagnus Systems :

When you have the install disk in, make sure that you insert disk one.

VanMagnus Systems :

Then as the Mac reboots hold down the Control-C keys to force the Mac to boot from the CD/DVD drive.

VanMagnus Systems :

That will enable you to reinstall the OSX.

Customer :

ok ill try it

VanMagnus Systems :

Thank you for choosing JS for you Mac needs.

VanMagnus Systems :

Great.

Customer :

itm is the same thing

VanMagnus Systems :

Sorry try just the C key.

Customer :

ok stand by

VanMagnus Systems :

OK..

Customer :

same think nothing biut the screen that says panic

Customer :

...

VanMagnus Systems :

OK...

VanMagnus Systems :

There is an issue here. What is the name of the disk you are trying to Boot from?

Customer :

i believe it is the operating system disk but i cant get it out to be sure

Customer :

iot is on an imac

VanMagnus Systems :

OS X?? OK.... The Label of the disk?

VanMagnus Systems :

It will say if it is a Mac OS X disk.

VanMagnus Systems :

If it is a System disk the Mac when the C key is pressed should boot from it.

Customer :

i got 2 disks w/ new computer, the one i have left is the applications disk

Customer :

i get a grey screen with all the panic info on it

VanMagnus Systems :

OK, there is the other disk try that one please...

Customer :

i cant get the disk out

Customer :

it went inside and is there

VanMagnus Systems :

OK.... Please use this to force the disk to eject..

Customer :

use what

VanMagnus Systems :

f12 to Eject CD/DVD (must be held down on 10.1.2 or later). If the device can be dismounted, it is

Customer :

ok i got the disk out, it was mac osX install DVD

Customer :

version 10.6.2

VanMagnus Systems :

Cool.

VanMagnus Systems :

Wow... the dirve is not reading the disk then....

VanMagnus Systems :

Hmmm.

VanMagnus Systems :

Hold onn

VanMagnus Systems :

I need for you to take your Mac to these guys.

Customer :

who r they

VanMagnus Systems :

They will charge far less than Geek Squad.

VanMagnus Systems :

Apple.

VanMagnus Systems :

Your CD/DVD drive I believe is bad.

Customer :

it is still under warrante

Customer :

it was working earlier today

VanMagnus Systems :

You just had the OS X disk in and held down the C key during a reboot cycle.

Customer :

i just had a 1tb hard drive installed and was loading my stuff on it

VanMagnus Systems :

this denotes that the drive CD/DVD drive must be replaced.

Customer :

then i clicked on some system tab and it went downhill from there

VanMagnus Systems :

I work on Mac all of the time. This is a tell tale sign of trouble.

Customer :

let me try that again

VanMagnus Systems :

wow... Sorry to hear that all together.

Customer :

another thing i read said to disconnect everything and my keyboard was disconnected when i tried that befotre

VanMagnus Systems :

Now, the cool thing about the Mac Store is that they do much free for Apple customers...

Customer :

so how shpould i do all this

Customer :

should i put back that dvd

VanMagnus Systems :

We can try it once more if you like.

Customer :

ok ill turn it off then hold the C key while it is starting, is that right

VanMagnus Systems :

Yes, we will start again.

Customer :

ok stand by

VanMagnus Systems :

OK.

Customer :

so far so good

Customer :

no panic yet

Customer :

can i let go of c key

VanMagnus Systems :

OK...

VanMagnus Systems :

Nope hold it until it boots from the disk.

Customer :

white screen w/apple and spinning thing going on,

Customer :

now blue

Customer :

i think it ios ok

Customer :

it is asking for the set up stuff

Customer :

it says time remaining 44 minutes

VanMagnus Systems :

Cool.

Customer :

i think it is ok now

VanMagnus Systems :

Yeah your system is coming up...

Customer :

do i have to reinstall everyuthing or will it find it

VanMagnus Systems :

If, my solution has resolved your issue please Accept My Answer.

VanMagnus Systems :

Well, you have a few options.

VanMagnus Systems :

You can reinstall

VanMagnus Systems :

You can run the Disk Checker under the tools Menu...

Customer :

i thinkl ill reinstall it all, i have the disks, thank you for your help, ill accept now, have a happy new year

VanMagnus Systems, Mac Support Specialist
Category: Mac
Satisfied Customers: 522
Experience: A+ and Network+ with more than 18 years in the IT field. Have worked on MAC's since I was 16.
VanMagnus Systems and other Mac Specialists are ready to help you

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