Welcome to JustAnswer.com, I would be happy to help!
thanks a lot
Are you in front of the computer at the moment?
As you power it on, I want you told down the Command and S buttons together...
You should see a lot of text appear on the screen
Whatever it stops on, I would like you to read that to me...
i get nothing but a white screen, no text
Ok... Try the same thing, Command and V key instead...
ok, one sec
same, absolutely nothing
just a white screen
You need to hold the keys down for around 10 -20 seconds
i'll try that
You can let go when you see some text
would you like for me to try the command + s again?
or command v
No thanks, XXXXX XXXXX is fine
Hmmmm that is very strange...
Does the computer make any sort of beeping noises at all?
yeah, i thought so
Does it make the chime noise that it would usually make when you turn it on?
it makes the usual make sound when it boots
yes, that chime noise
oops "mac" sound when it boots
have you got another keyboard we can try on the Mac? Was that one working ok last time you checked?
I left for a few hours earlier and when i returned my computer was completely off
the command option p-r works
but still shows the white screen
Ok, so your keyboard is working...
when i hold down option, i get the cursor but no options for hdds
My suspicion is you have a failed hard drive
But I just wanted Verbose Mode (Command V) to verify that for me
Generally when you get stuck on the white screen, it's a failed hard drive...
yeah, that did nothing
Unless you have just installed an Update of some sort, then it may be a software corruption
I bet that's a hard task with this imac
Which iMac do you have?
2.4 ghz c2d
2 years old?
Yeah... Those are near impossible to repair yourself
You have to remove the glass panel, and remove most of the insides, before you get to the hard drive
And then get the glass on, without leaving any fingerprints or dust particles behind on the underside,
haha.... yeah, i don't see that happening
It shouldn't be too expensive to have replaced at an Apple Store
Around $200 max I would say
is it possible to opt for a ssd drive?
even if this one is sata
Not at the Apple store...
But at the moment, it probably wouldn't be worth it for an SSD
yeah, very expensive
They make more sense in a portable machine
Can you try Command V one more time...
Just hold it down for almost aminute
If the hard drive has mechanically failed, Migration Assistant wont do anything
so, i can't retrieve my data?
NOTHING is impossible
But it can be VERY expensive
well, i do have time machine
so that's good
i'll try command v now
Ok... So if you have backed up, you are good to go, once they install a new drive
Sorry to ask you to try again, but its very unusual for that NOT to work...
its no problem.... ill do anything at this point
Can you see the Apple logo?
Does that come up?
it never makes it to the logo
Does your computer usually boot in to your desktop, or do you need to enter a password?
A login password
now that you ask that
shoot, i can't remember
Is the computer on at the moment?
If it is, please turn it off and turn it on again and let it sit there for a minute
No Command V or Command anything
thanks for trying to help me
I was about read to drop kick this thing
That sometimes helps ;)
Ok... Would you say the computer has been on for a minute now?
Can you press volume buttons on your keyboard up/down and tell me if you hear anything?
i don't hear anything
You have pressed the Volume up button a number of times yeah? And you don't have the computer connected to any speakers?
Well it was a long shot
I thought it might be that your SCREEN was the problem
haha, thank god it's not
That's what was all white... If you can hear the volume buttons up/down then it means your computer was working, but we just couldnt see it!
But it looks like its a plain old Hard Drive failure
You can book an appointment at your nearest Apple Store from this weblink: http://www.apple.com/retail/geniusbar/
that sucks... glad it happened after the semester ended
thanks a lot, man
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