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OSXpert
OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience:  2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
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I accidentally unhooked my iphone from my computer itunes while

Resolved Question:

I accidentally unhooked my iphone from my computer itunes while it was syncing anf now my phone is frozen with the partially synced graphic on the face. what now?
Submitted: 6 years ago.
Category: Mac
Expert:  OSXpert replied 6 years ago.

OSXpert :

Hi, my name is Britton. Are you available?

JACUSTOMER-r9rdfzmq- :

Yes

OSXpert :

good deal

OSXpert :

so, what is currently on the screen?

JACUSTOMER-r9rdfzmq- :

The apple graphic and a sync bar that is about 20% done

OSXpert :

hmm, okay, you might need to restore it. First, try rebooting. Hold the home (round, bottom) button and the sleep/wake button (upper-right corner) simultaneously until you see an apple logo, then release

JACUSTOMER-r9rdfzmq- :

OK the apple logo just showed up on screen

OSXpert :

okay -- it will take it a minute to reboot

JACUSTOMER-r9rdfzmq- :

Looks like it's rebooting

JACUSTOMER-r9rdfzmq- :

Good to go. thasnk you

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