Hi, my name is Britton. Are you available?
so, what is currently on the screen?
The apple graphic and a sync bar that is about 20% done
hmm, okay, you might need to restore it. First, try rebooting. Hold the home (round, bottom) button and the sleep/wake button (upper-right corner) simultaneously until you see an apple logo, then release
OK the apple logo just showed up on screen
okay -- it will take it a minute to reboot
Looks like it's rebooting
Good to go. thasnk you