Hi, my name is Britton. Are you available to chat?
hello are you still there?
Hi, are you available?
yes i am.
I have not received an answer to my problem. is there a communication problem?
where should i look for the answer? in email or in chatbox
Sorry, we seem to be out of sync, I'll post some instructions here in a few minutes, check back to this chat window and I'll have some things for you to try out. You mentioned you tried holding the mouse button during a reboot?
yes i did. it did not solve the problem
Try this...Click: Finder->Applications->Utilities->TerminalA window should open containing a text prompt (a place for you to type stuff in). From here, type 'drutil eject' (without the quotes) and hit the return/enter key. It's important to type that command exactly as I have typed it above. Note the <space> in-between the 'drutil' and 'eject' keywords.Let me know how that goes.
IT WORKED! Thank you very much